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7491X exam Dumps Source : Avaya Aura convoke focus Elite and convoke focus Elite Multichannel Support

Test Code : 7491X
Test cognomen : Avaya Aura convoke focus Elite and convoke focus Elite Multichannel Support
Vendor cognomen : Avaya
real questions : 65 true Questions

Avaya Aura convoke Center

Avaya and Afiniti associate to convey spirited and confirmed, AI-driven Behavioral Pairing to the Contact core | killexams.com true Questions and Pass4sure dumps

Avaya (news - Alert) Holdings Corp. (NYSE:AVYA), the world's leading issuer of contact focus options, and Afiniti, the realm's main provider of AI-primarily based behavioral pairing options, today introduced a strategic partnership to enhance commercial enterprise client event and collect in handle with core performance through a special integration of synthetic intelligence into contact core routing know-how.

this first-of-its-kind collaboration will natively integrate Afiniti enterprise Behavioral Pairing™ with the market-leading, Avaya Contact core platform on which enterprise shoppers everywhere depend for reliability at scale.

Afiniti enterprise Behavioral Pairing discovers and predicts patterns of interpersonal behavior to optimally pair consumers with brokers. With over 90 patents, Afiniti's know-how examines records and commercially attainable suggestions tied to customer identification to determine patterns of successful behavioral interactions and applies these patterns in actual time to pressure advancements in health, trade profitability, and client delight.

"every enterprise is calling to collect greater out of their contact core, and AI is the next valuable shift within the course contact centers function," talked about Jim Chirico, Avaya President and CEO. "Working with Afiniti provides a unique, proven AI offering, and is an additional case of Avaya investing in transformative technologies to convey unparalleled contact core performance to corporations around the globe."

"This partnership highlights the shift within the communications and collaboration marketplaces in opposition t synthetic intelligence and laptop studying technologies as a transformational device for giant organisations," spoke of Zia Chishti, Afiniti CEO and Founder. "today, Afiniti's AI is assisting to store lives and delivering billions of dollars in profitability to their world shoppers. Their unusual partnership and endemic integration with Avaya will accelerate the pace at which their joint shoppers will pressure precisely measurable expense to their shareholders and shoppers."

Watch the video of Jim Chirico, Avaya and Zia Chishti, Afiniti perquisite here.

Optimizing interactions between shoppers and agents leads to greater satisfaction and loyalty, enhanced first-class of existence, and more desirable revenue and profitability. IDC (information - Alert) estimates that the international cost of profits and cost transactions flowing in the course of the contact middle in 2018 might exist approximately

$5 trillion, reflecting alternatives in healthcare, telecommunications, commute, hospitality, utility, insurance, banking, among different industries with colossal, buyer-dealing with operations. Avaya and Afiniti are partnering to optimize this market probability.*

"The endemic integration between Avaya and Afiniti will enable contact focus consumers to effortlessly set up synthetic intelligence technology to obtain measurably more advantageous enterprise effects," stated Dr. E. Brent Kelly (information - Alert), major Analyst, KelCor, Inc. "This respond can also exist applied to numerous cntact core company metrics together with enhancing income, lowering fees and increasing client satisfaction and is principally eye-catching as Afiniti reduces client possibility through the expend of an influence primarily based pricing mannequin."

Integrating the Afiniti trade Behavioral Pairing know-how into Avaya's market-leading outbound and inbound voice routing options, Avaya air of secrecy® Contact middle Elite, Avaya Proactive Outreach supervisor and Avaya Oceana®, extends the cost of shoppers' latest Avaya funding while adding tremendously impactful AI capabilities.

study greater concerning the Avaya and Afiniti strategic partnership within the weblog here.

This partnership will convey an AI version of Avaya air of mystery convoke middle Elite in the third quarter this yr, enabling companies to profit from Behavioral Pairing for each on-premises and cloud deployments. Following this may exist integration with Avaya Proactive Outreach manager and Avaya Oceana.

Afiniti is noiseless a charter member of the A.I.join, an Avaya-led initiative that brings collectively an ecosystem of vendors and developers taking an energetic fraction in constructing AI-driven options. A.I.connect is accelerating the adoption of AI solutions in contact focus and unified communications options.

*IDC analysis commissioned by using Afiniti, and Afinti evaluation

About Avaya

Avaya is a world chief in digital communications software, capabilities and devices for businesses of any sizes. Their open, clever and customizable solutions for contact facilities and unified communications present the pliability of Cloud, on-premises and hybrid deployments. Avaya shapes astute connections and creates seamless verbal exchange experiences for their customers, and their consumers. Their expert planning, wait on and administration capabilities teams assist optimize solutions, for particularly official and efficient deployments. Avaya Holdings Corp. is traded on the NYSE below the ticker AVYA. For extra advice, please seek recommendation from www.avaya.com

About Afiniti

Afiniti enterprise Behavioral Pairing™ uses synthetic intelligence to identify delicate and profitable patterns of human interplay with a purpose to pair individuals on the foundation of behavior, leading to more successful interactions and measurable raises in commercial enterprise profitability. Afiniti operates any through the world, and has measurably pushed billions of greenbacks in incremental value to its purchasers.

Afiniti has over a hundred and fifty deployments in most valuable corporations throughout a number of sectors, together with telecommunications, coverage, economic functions, hospitality and healthcare, and has optimized greater than 600,000 agents and seven hundred million purchasers. Afiniti's know-how invariably learns and improves, inspecting 1.three million interactions each day to refine its pairings. For greater tips, please talk over with http://www.afiniti.com

Cautionary note concerning ahead-searching Statements

This document contains positive "ahead-searching statements." any statements other than statements of historical reality are "forward-looking" statements for applications of the U.S. federal and situation securities legal guidelines. These statements may well exist recognized by course of forward searching terminology corresponding to "expect," "accept as trusty with," "proceed," "could," "estimate," "expect," "intend," "might also," "might," "our vision," "plan," "knowledge," "preliminary," "predict," "should still," "will," or "would" or the negative thereof or other adaptations thereof or similar terminology and include, but don't appear to exist restrained to, expected feature releases, statements about future items, expected money reductions and statements about boom, trade record and better operational metrics. The trade has based these forward-looking statements on its present expectations, assumptions, estimates and projections. while the enterprise believes these expectations, assumptions, estimates and projections are capable value, such ahead-searching statements are only predictions and involve established and unknown risks and uncertainties, many of that are past its handle. The factors are mentioned within the company's Registration remark on benign 10 filed with the Securities and trade commission, could reason its specific results, efficiency or achievements to vary materially from any future results, performance or achievements expressed or implied by means of these forward-searching statements. For an extra listing and description of such hazards and uncertainties, please consult with the business's filings with the SEC (information - Alert) that are available at www.sec.gov. The trade cautions you that the list of valuable factors covered in the business's SEC filings may additionally now not contain any of the cloth components which are faultfinding to you. additionally, in smooth of those hazards and uncertainties, the concerns referred to within the forward-looking statements contained in this file may additionally now not actually swirl up. The company undertakes no duty to publicly replace or revise any forward-searching statement because of unusual tips, future movements or otherwise, apart from as otherwise required by law.

source (information - Alert): Avaya Newsroom

[ Back To TMCnet.com's Homepage ]


IntraNext techniques : sustain Intelligence™ Rated Avaya aura 7.1 Compliant | killexams.com true Questions and Pass4sure dumps

IntraNext systems announced that its event Intelligence™ computing device Telephony Integration (CTI) software platform has accomplished Avaya compliance and compatibility trying out and is rated compliant with Avaya air of secrecy® verbal exchange manager 7.1 and Avaya air of secrecy software Enablement services 7.1.

IntraNext’s adventure Intelligence capabilities wait on contact facilities multiply efficiencies and enrich the degree of provider delivered to valued clientele. Integrating into current infrastructure environments to compile pre-call intelligence, convoke routing company rules, and customer assistance, allows agents to focal point on providing most fulfilling-in-class consumer carrier. With customized screen pops and softphone toolbar options, event Intelligence gives brokers with the gear they want after they want them.

The event Intelligence utility solution joins IntraNext’s iGuard™ DTMF facts capture solution which obtained its compliance and compatibility ranking with Avaya air of secrecy 7.1 in 2016. iGuard permits purchasers to enter in my view Identifiable tips on their cellphone keypad comfortably doing away with the verbal exchange of sensitive records during live agent interactions. iGuard helps contact centers with facts protection and PCI DSS compliance.

Patrick Brown, CEO, stated, "Compliance with Avaya aura communication manager and utility Enablement functions 7.1 skill their consumers can believe assured that their sustain Intelligence solution will successfully interoperate with their present Avaya communications infrastructure. the usage of event Intelligence in their contact middle can aid customers reduce pervade of ownership whereas presenting agents with precise-time adventure intelligence to their computer."

IntraNext is a technology accomplice in the Avaya DevConnect program and became a recipient of the 2015 Avaya DevConnect Innovation Awards.

About IntraNext

IntraNext techniques has developed contact core options for over 20 years. IntraNext’s product portfolio carries adventure Intelligence™, an industry main desktop Telephony Integration (CTI) answer, and iGuard™, a DTMF statistics capture respond for live agent interactions.


Avaya's unusual cognomen core respond Embraces Mobility, social Media | killexams.com true Questions and Pass4sure dumps

Avaya Tuesday bulked up its consumer sustain management solutions for contact centers with unusual tools for speech analytics and monitoring customer interactions through mobile contraptions, social media websites and different next-technology sources.

Laura Bassett, director of marketing for Avaya's consumer adventure administration and rising applied sciences unit, referred to the revamped consumer event administration suite is meant to aid groups accommodate the increasing variety of customers who flip to their smartphones or websites like fb to locate product counsel, rather than putting a cognomen to a contact middle.

"consumers themselves fill much more flexibility according to technology and what channel they want to use. there is everything from mobile apps to video to social media, and, in most simultaneous background, there may exist SMS, email and internet chat," Bassett told CRN. "We're assisting their customers reserve in mind ... how they could influence their customers' sustain throughout any these channels of conversation."

[Related: Avaya Channel Chief Promoted To Run Global Sales]

Avaya unveiled four different options to aid gas this effort, the primary of which is Avaya charisma convoke core Elite Multichannel, an updated version of its flagship convoke focus utility that supplies unusual capabilities for monitoring consumer interactions through internet chat, social media and SMS. edifice on perquisite of the capabilities touted through the middling aura cognomen middle Elite solution, the brand unusual multichannel unencumber will automatically route customer requests in keeping with agent availability and skill units, meaning incoming requests may exist directed to the primary purchasable agent, or the agent top of the line desirable to meet the request.

Bassett stated latest cognomen middle Elite users can add these unusual multichannel facets without needing to completely overhaul their current environments.

"It provides these core, multichannel capabilities that customers are expecting to exist there in a extremely simplistic vogue, without disrupting their customers' existing operations," Bassett spoke of.

Avaya also unveiled its unusual automated Chat solution, a live, self-provider device corporations can installation to let valued clientele interrogate questions directly on their web sites. The device uses an "intelligent response engine" that Avaya says palms it with greater accurate responses, and it will possibly additionally re-direct clients to a live agent upon request.

meanwhile, Avaya took the wraps off two unusual convoke core analytics gear to assist corporations video array the effectiveness of their customer interactions and pinpoint factors behind reduce-than-expected customer date stages. the first of these solutions is Avaya Speech Analytics, a tool that mines voice-primarily based consumer interactions to each signify on why a customer has referred to as and wait on exist confident distinguished assurance.

ultimately, Avaya announced Contact circulate Analytics, a dashboard solution that lets companies visually tune their convoke middle workflows and ensure calls are being routed accurately.

Avaya's announcement comes on the heels of the trade rolling out a virtualized, VMware-competent edition of its air of mystery Platform, including its aura communication supervisor, Avaya Session manager, software Enablement functions, charisma Presence services, Flare journey, aura Conferencing, Agile Communications environment (ACE) and aura convoke focus Elite.

published MARCH 5, 2013


7491X Avaya Aura convoke focus Elite and convoke focus Elite Multichannel Support

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7491X exam Dumps Source : Avaya Aura convoke focus Elite and convoke focus Elite Multichannel Support

Test Code : 7491X
Test cognomen : Avaya Aura convoke focus Elite and convoke focus Elite Multichannel Support
Vendor cognomen : Avaya
real questions : 65 true Questions

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Medical [25 Certification Exam(s) ]
Microsoft [361 Certification Exam(s) ]
Mile2 [2 Certification Exam(s) ]
Military [1 Certification Exam(s) ]
Misc [1 Certification Exam(s) ]
Motorola [7 Certification Exam(s) ]
mySQL [4 Certification Exam(s) ]
NCLEX [2 Certification Exam(s) ]
Network-General [12 Certification Exam(s) ]
NetworkAppliance [36 Certification Exam(s) ]
NI [1 Certification Exam(s) ]
NIELIT [1 Certification Exam(s) ]
Nokia [6 Certification Exam(s) ]
Nortel [130 Certification Exam(s) ]
Novell [37 Certification Exam(s) ]
OMG [10 Certification Exam(s) ]
Oracle [261 Certification Exam(s) ]
P&C [1 Certification Exam(s) ]
Palo-Alto [4 Certification Exam(s) ]
PARCC [1 Certification Exam(s) ]
PayPal [1 Certification Exam(s) ]
Pegasystems [11 Certification Exam(s) ]
PEOPLECERT [4 Certification Exam(s) ]
PMI [15 Certification Exam(s) ]
Polycom [2 Certification Exam(s) ]
PostgreSQL-CE [1 Certification Exam(s) ]
Prince2 [6 Certification Exam(s) ]
PRMIA [1 Certification Exam(s) ]
PsychCorp [1 Certification Exam(s) ]
PTCB [2 Certification Exam(s) ]
QAI [1 Certification Exam(s) ]
QlikView [1 Certification Exam(s) ]
Quality-Assurance [7 Certification Exam(s) ]
RACC [1 Certification Exam(s) ]
Real-Estate [1 Certification Exam(s) ]
RedHat [8 Certification Exam(s) ]
RES [5 Certification Exam(s) ]
Riverbed [8 Certification Exam(s) ]
RSA [15 Certification Exam(s) ]
Sair [8 Certification Exam(s) ]
Salesforce [5 Certification Exam(s) ]
SANS [1 Certification Exam(s) ]
SAP [98 Certification Exam(s) ]
SASInstitute [15 Certification Exam(s) ]
SAT [1 Certification Exam(s) ]
SCO [9 Certification Exam(s) ]
SCP [6 Certification Exam(s) ]
SDI [3 Certification Exam(s) ]
See-Beyond [1 Certification Exam(s) ]
Siemens [1 Certification Exam(s) ]
Snia [7 Certification Exam(s) ]
SOA [15 Certification Exam(s) ]
Social-Work-Board [1 Certification Exam(s) ]
SpringSource [1 Certification Exam(s) ]
SUN [63 Certification Exam(s) ]
SUSE [1 Certification Exam(s) ]
Sybase [17 Certification Exam(s) ]
Symantec [133 Certification Exam(s) ]
Teacher-Certification [4 Certification Exam(s) ]
The-Open-Group [8 Certification Exam(s) ]
TIA [3 Certification Exam(s) ]
Tibco [18 Certification Exam(s) ]
Trend [1 Certification Exam(s) ]
TruSecure [1 Certification Exam(s) ]
USMLE [1 Certification Exam(s) ]
VCE [6 Certification Exam(s) ]
Veeam [2 Certification Exam(s) ]
Veritas [32 Certification Exam(s) ]
Vmware [57 Certification Exam(s) ]
Wonderlic [1 Certification Exam(s) ]
Worldatwork [2 Certification Exam(s) ]
XML-Master [3 Certification Exam(s) ]
Zend [6 Certification Exam(s) ]





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