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642-242 Unified Contact heart Enterprise Implementation(UCCEI)

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642-242 exam Dumps Source : Unified Contact heart Enterprise Implementation(UCCEI)

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Cisco Cisco Unified Contact Center

vigor Distributor Optimizes client carrier with Cisco Contact core retort in Brazil | killexams.com true Questions and Pass4sure dumps

Sao Paulo, Brazil, January 15, 2015 – Energisa community, a Brazilian energy distributor, optimized its client capabilities with Cisco® Unified Contact core answer. The corporation deployed a collection of Cisco´s solutions to integrate its communications channels, unifying cell, e-mail, true-time chat and convivial networks purposes. The expertise will enhance Energisa´s provider means, enabling it to deal as much as 447,000 calls monthly in its distribution units.

The consumer provider optimization meets Energisa´s structural demands and the distribution facilities’ current needs. one of the warning signs evaluated through the Brazilian electric powered energy company (ANEEL, Agência Nacional de Energia Elétrica) is the consumer functions supplied by using the power corporations. additionally, Energisa has realized the deserve to supersede its contact core after its infrastructure growth with the acquisition of the Brazilian neighborhood Rede. today Energisa serves over 15 million people.

Cisco consumer Collaboration architecture, together with Cisco Unified Contact core business, became utilized to give brilliant contact routing, muster medicine, and network-to-computer computer telephony integration (CTI). The solution additionally integrates Outbound Dialer services and internet purposes similar to convivial media, email and true-time chat consolidated in an all-in-one platform, skinny-customer collaborative computers for agents and supervisors, and swift deployment in disbursed locations.

Energisa has installed 286 provider positions in its groups around the nation: Energisa Borborema, Energisa Minas Gerais, Energisa Nova Friburgo, Energisa Paraíba and Energisa Sergipe. Cisco know-how also has introduced elementary channels convergence to the company, enabling it to expand its carrier attain.

"The value of client service is turning out to live along with consumers and market demands, requiring more convergent technologies," observed Marcus Luz, Director, commercial enterprise at Cisco Brazil. besides assembly the generic necessities, the govt highlights the opening to enrich consumers´ arrangements and loyalty via providing integrating solutions and all-circular visibility. "A separate contact core platform integrating convivial media, email and true-time chat purposes allows for enhanced planning and personalized customer service in lots of degrees," brought Luz.

Wittel solutions, certainly one of Cisco´s integrators, become answerable for the design and deployment of the task. in line with Marcelo Penteado, Wittel, solutions Director, the assignment aimed to optimize investments in applied sciences and greater efficacious and measurable working consequences, because of the wield tools of the Cisco solution.

Aiming to forward purchasers’ calls at once to the most applicable components, assembly their specific needs, Cisco Unified client Voice Portal became also applied in the infrastructure, combining self-service and speak to middle through precise-time question and service popularity brilliant functions. decreasing transfers to a further agent to well-nigh zero, the gadget extended the business´s consumer satisfaction and contributed to the improvement of operational efficiency.

About Energisa community

Energisa neighborhood is likely one of the greatest punch distributers in Brazil, with a footprint of 109 years. The enterprise operates 13 distributor facilities within the states of Minas Gerais (Energisa Minas Gerais and Bragantina), Paraíba (Energisa Paraíba and Energisa Borborema), Rio de Janeiro (Energisa Nova Friburgo), Sergipe (Energisa Sergipe), Mato Grosso (CEMAT), Mato Grosso finish Sul (Enersul), Tocantins (Celtins), Sao Paulo (Caiuá, Vale Paranapanema and Nacional) and Parana (vigour and light West).

With approximately 6 million shoppers, it serves over 15 million individuals in 788 municipalities observed in vulgar areas of Brazil. With annual internet income of R$ eight.9 billion, the community has supplied about 10,000 direct jobs.

With the mission to transform energy in comfort, structure and alternatives, in a sustainable, liable and righteous method, Energisa operates a diverse portfolio including power distribution and technology (Energisa generation) features (Energisa options), and power buying and selling (Energisa Comercializadora).

About Cisco

Cisco (NASDAQ: CSCO) is the worldwide chief in IT that helps companies trap the opportunities of tomorrow through proving that excellent issues can chance for those who connect the previously unconnected. For ongoing news, tickle depart to http://thenetwork.cisco.com.

###

Cisco and the Cisco brand are logos or registered logos of Cisco and/or its affiliates within the U.S. and different nations. a listing of Cisco's emblems can live create at www.cisco.com/go/emblems. Third-party trademarks mentioned are the property of their respective owners. the expend of the live sensible associate does not intimate a partnership relationship between Cisco and some other company.


CBTS Named by using Gartner as a first-rate UCaaS supplier in Magic Quadrant for Unified Communications as a service, international file | killexams.com true Questions and Pass4sure dumps

No outcome discovered, are trying fresh key phrase!Hosted UC from CBTS is a cloud-enabled unified communications retort that provides Cisco/Broadsoft’s main portfolio of voice, functions, contact core, and collaboration options to offer gr...

Cisco Certifies CBTS as Unified Contact core enterprise companion | killexams.com true Questions and Pass4sure dumps

February 29, 2016 09:35 ET | source: Cincinnati Bell Inc

CINCINNATI, Feb. 29, 2016 (GLOBE NEWSWIRE) -- Cisco has named Cincinnati Bell expertise solutions as considered one of its Unified Contact core commercial enterprise (UCCE) companions in the u.s.. As a licensed technology provider for Cisco UCCE solutions, CBTS provides Cisco’s most exclusive designation to its already extensive portfolio of certifications.

CBTS is dedicated to serving as a strategic accomplice for enterprise businesses that want to offer their customers a dynamic, world-class contact middle experience, that can boost customer pride and common company profitability. incomes Cisco’s UCCE certification further strengthens CBTS’ potential to execute on this commitment.

“As a Cisco UCCE partner, they can supply industry consumers a variety of resourceful options for his or her contact facilities,” stated Al Early, vice president of IT options and earnings at CBTS. “This certification - when combined with their current abysmal skills in different applications - further differentiates CBTS out there.”

enterprise corporations are increasingly investing in consumer contact facilities and touching towards “Omni-channel” solutions that facilitate interactions across loads of platforms – together with voice, video, speedy messaging and email. As a Cisco UCCE associate, CBTS can carry to enterprise consumers each the expertise infrastructure and the imperative applications to create this ambiance.

“Our industry enterprise valued clientele exigency to supply an engaging carrier journey where interactions with their personal shoppers chance on multiple structures,” mentioned Early.  “They recognize that a superb contact core journey strengthens their manufacturers, and in the quit adds cost to their organizations.”

CBTS can leverage Cisco’s UCCE options throughout plenty of contact core fashions. This comprises making a premise-primarily based answer; offering a managed functions solution throughout a pair of homes; and proposing a cloud offering.

For more counsel on CBTS and its plenary suite of enterprise solutions, depart to www.cbts.internet.

About CBTS

CBTS is a unconditionally owned subsidiary of Cincinnati Bell (NYSE: CBB). The company combines the facts networking capabilities of Cincinnati Bell with subsequent-era managed functions that provide agencies with resilient options for end-to-conclusion IT deployment. The CBTS enterprise mannequin can assist corporations enhance productivity and operational efficiency whereas cutting back expenses and hazards through options that focus on industry continuance, compliance, protection, and expertise infrastructure. For extra guidance, consult with www.cbts.web.

Media Contacts: Media: Jane Weiler, 513-397-9941 Jane.Weiler@cinbell.com

Cincinnati, Ohio, u.s.

Media Contacts: Media: Jane Weiler, 513-397-9941 Jane.Weiler@cinbell.com

642-242 Unified Contact heart Enterprise Implementation(UCCEI)

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642-242 exam Dumps Source : Unified Contact heart Enterprise Implementation(UCCEI)

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Unified Contact heart Enterprise Implementation(UCCEI)

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Cisco Unified Contact heart Enterprise Platform Deployment | killexams.com true questions and Pass4sure dumps

This chapter is from the book 

To achieve success in the operate and optimize phases of the lifecycle, it is necessary to maintain a successful implementation as this is the aspect in which the foundation is laid. A misconfigured or badly performed software installation will continually cause problems later in the platform's lifecycle.

Server Builds

Before commencing with an installation of the UCCE application, it is worth ensuring that the underlying Microsoft Windows and third-party applications are installed correctly. vulgar the server components for a UCCE solution must live compliant with the bill of materials document for the software version being deployed. The following list comprises the key items that should live checked:

  • MS Windows version and amend service pack
  • MS SQL Server version and amend service pack
  • MS SQL Server binary sort order, Named Pipes enabled, and the amend client protocol order (1st Shared Memory, 2nd Named Pipes, 3rd TCP/IP)
  • Network cards configured with the amend IP addresses and binding order
  • Static routes defined on the servers to route private UCCE traffic out of the amend NICs
  • Additional Windows components installed (SNMP, WMI Windows Installer Provider)
  • Cisco third-party tools
  • Software Installation

    UCCE versions prior to version 8.0 were installed and configured from a separate setup.exe application from the installation media. The version 7.x installer would leave behind a version of the installer called icmsetup.exe in the c:\icm\bin directory so that this version of the installer could live dash for future configuration changes or the addition/removal of other components.

    With UCCE version 8.x, the UCCE software is quiet installed from a setup.exe application; however, the configuration of the UCCE nodes is now performed through a web-based setup process, making the installation and configuration a two-step process.

    Not vulgar the UCCE components currently expend the fresh web setup. The ones that finish are as follows:

  • Loggers
  • Routers (including NICs and network gateways for hosted or carrier-connected deployments)
  • Administration and data servers
  • Administration client
  • WebView
  • The following components finish not expend the fresh web setup:

  • Peripheral gateway
  • CTI server
  • CTI OS server
  • Figure 6-8 shows an example of configuration using the fresh web installer, whereas figure 6-9 shows the installation/configuration of a PG, which in version 8.0 uses the traditional method.

    Figure 6-9

    Figure 6-9 Old-Style Installer quiet Used for the PGs in UCCE 8.0

    Installation Order

    Chapter 11, "Nodes and Processes," examines vulgar the different processes that dash on a UCCE server, and you can commemorate a preferred startup order to minimize the number of errors observed. A similar order also exists when performing an initial installation.

    Installing UCCE Logger A

    The steps for installing UCCE Logger A are as follows:

  • Step 1. dash setup.exe and install the Logger A node. The setup.exe installer performs a foundation installation of the UCCE application onto the server. The installer checks for third-party applications such as SQL Server and prompts the engineer if they are missing or configured incorrectly. comprise a maintenance release if required.
  • Step 2. dash DomainManager.exe on Logger A. This creates the customer instance credentials that vulgar the subsequent installers will use. Within DomainManager, you should also allocate Windows user accounts to the Configuration, Setup, and WebView (if required) groups.
  • Step 3. dash ICMDBA.exe on Logger A. expend ICMDBA to create the Logger Data and Log databases. These exigency to live sized correctly based on the required retention periods set in the purge cycles and the expected contact heart size (agents, skill groups, and muster volumes).
  • Step 4. Connect to the Web Setup page and configure Logger A. labor through the configuration pages, entering the amend values that maintain been previously documented in the installation spreadsheets.
  • Step 5. Start the Logger A service. Start the service using ICM Service Control, and commemorate that each process starts correctly. The csfs process will complain that it is "Waiting for Link Enable," and the histlogger will live waiting for Message Delivery Service (MDS) messages. This is natural and nothing to live concerned about.
  • Installing UCCE Router A

    The steps for installing UCCE Router A are as follows:

  • Step 1. dash setup.exe and install the Router A node. The setup.exe installer performs a foundation installation of the UCCE application onto the server. comprise a maintenance release if required.
  • Step 2. Connect to the Web Setup page and configure Router A. labor through the configuration pages, entering the amend values that maintain been previously documented in the installation spreadsheets.
  • Step 3. Start the Router A service. Start the service using ICM Service Control, and commemorate that each process starts correctly. The router will not depart dynamic because it cannot view any PGs. MDS will also complain that Synchronizer operation is suspended as it cannot view the Side B router.
  • Installing UCCE Peripheral Gateway 1A

    The steps for installing UCCE peripheral gateway 1A are as follows:

  • Step 1. Browse to the Unified CM server to obtain JTAPI. Download the JTAPI client from the Unified CM server and dash the installation process on the PG.
  • Step 2. dash setup.exe and install the PG1A node. The setup.exe installer performs the entire PG installation because web setup is not currently enabled for PGs.

    Work through the configuration pages, entering the amend values that maintain been previously documented in the installation spreadsheets. To configure the Peripheral Interface Manager (PIM), you exigency to specify physical and analytic controller IDs. These are integer values that are defined only when a PG is created in PG Explorer. The PG Explorer instrument is not available until the administration workstation is configured. Many engineers specify dummy values at this point and then later recur to setup after they maintain created the PG in PG Explorer. However, because this is the first PG, you could enter the value 5000 for both the physical and analytic controller IDs because these are the default values created by PG Explorer. But live aware: How you configure subsequent peripherals determines which values are used. It is recommended that you double-check these values after you maintain used PG Explorer!

  • Step 3. dash setup.exe and install the CG1A node. During the installation of the CTI Server, Make a note of the client connection port number. This number will live required when configuring the CTI OS Server.
  • Step 4. Start the PG1A service. Start the service using ICM Service Control, and commemorate that each process starts correctly. commemorate that the PG connects to the central controller (Side A only). error messages might issue in the process windows to squawk that the PG is not defined.
  • Step 5. dash setup.exe and install the CTI OS 1 Server. This is a different setup.exe than the PG/CTI Server. As with the PG, for the CTI OS installation, you exigency to enter the peripheral ID of the Unified CM server. If you are not confident of what the ID is going to be, you should not perform this step until after you maintain installed the AW and created the PG with PG Explorer.
  • Installing UCCE AW HDS 1

    The steps for installing UCCE AW HDS 1 are as follows:

  • Step 1. dash setup.exe and install the AW Distributor node. The setup.exe installer performs a foundation installation of the UCCE application onto the server. comprise a maintenance release if required.
  • Step 2. dash ICMDBA.exe on AW HDS1. expend ICMDBA to create the HDS Data and Log databases. These exigency to live sized correctly based on the required retention periods set in the purge cycles and the expected contact heart size. My preference during setup is to perform the plenary install of an AW and HDS; however, the minimum requirement is only for an AW so that the PG can live configured.
  • Step 3. Connect to the Web Setup page and configure the AW. labor through the configuration pages, entering the amend values that maintain been previously documented in the installation spreadsheets.
  • Step 4. Start the AW Distributor service. Start the service using ICM Service Control, and commemorate that each process starts correctly. commemorate the UpdateAW process to view whether the Waiting for fresh labor prompt appears. At this point in the installation process, you can perform the basic configuration of the PGs. Before you configure a PG, however, you must also create a default agent desk setting because this is a required option for the Unified CM PG!
  • Step 5. Validate the system. After the PG has been configured, check the PG and router processes. If the PGUser username and password are correct, the PG should live connected to the Unified CM server and its PIM and JTAPI processes should live ACTIVE. The CTI and CTI OS server processes should also live ACTIVE. The router MDS process should live In Service.
  • Installing UCCE Logger B

    The steps for installing UCCE Logger B are as follows:

  • Step 1. dash setup.exe and install the Logger B node. The setup.exe installer performs a foundation installation of the UCCE application onto the server. The installer checks for third-party applications such as SQL Server and prompts the engineer if they are missing or configured incorrectly. comprise a maintenance release if required.
  • Step 2. dash ICMDBA.exe on Logger B. expend ICMDBA to create the Logger Data and Log databases. These exigency to live sized correctly based on the required retention periods set in the purge cycles and the expected contact heart size (agents, skill groups, and muster volumes).
  • Step 3. Connect to the Web Setup page and configure Logger B. labor through the configuration pages, entering the amend values that maintain been previously documented in the installation spreadsheets.
  • Step 4. Start the Logger B service. Start the service using ICM Service Control, and commemorate that each process starts correctly. The csfs process will complain that it is Waiting for Link Enable, and the histlogger will live waiting for MDS messages. This is natural and nothing to live concerned about.
  • Installing UCCE Router B

    The steps for installing UCCE Router B are as follows:

  • Step 1. dash setup.exe and install the Router B node. The setup.exe installer performs a foundation installation of the UCCE application onto the server. comprise a maintenance release if required.
  • Step 2. Connect to the Web Setup page and configure Router B. labor through the configuration pages, entering the amend values that maintain been previously documented in the installation spreadsheets.
  • Step 3. Start the Router B service. Start the service using ICM Service Control, and commemorate that each process starts correctly. Routers A and B should now perform a status transfer and start running in duplex operation.
  • Installing UCCE Peripheral Gateway 1B

    The steps for installing UCCE peripheral gateway 1B are as follows:

  • Step 1. Browse to the Unified CM server to obtain JTAPI. Download the JTAPI client from the Unified CM server and dash the installation process on the PG.
  • Step 2. dash setup.exe and install the PG1B node. The setup.exe installer performs the entire PG installation as web setup is not currently enabled for PGs. labor through the configuration pages, entering the amend values that maintain been previously documented in the installation spreadsheets.
  • Step 3. dash setup.exe and install the CG1B node. During installation of the CTI Server, Make a note of the client connection port number. This number will live required when configuring the CTI OS Server; this number will also live different than the port number obtained for CTI Server A.
  • Step 4. Start the PG1B service. Start the service using ICM Service Control, and commemorate that each process starts correctly. commemorate that the PG connects to the central controller.
  • Step 5. dash setup.exe and install the CTI OS 1 Server. This is a different setup.exe than the PG/CTI Server. labor through the configuration pages, entering the amend values that maintain been previously documented in the installation spreadsheets.
  • Installing UCCE AW HDS 2

    The steps for installing UCCE AW HDS 2 are as follows:

  • Step 1. dash setup.exe and install the AW Distributor node. The setup.exe installer performs a foundation installation of the UCCE application onto the server. comprise a maintenance release if required.
  • Step 2. dash ICMDBA.exe on AW HDS2. expend ICMDBA to create the HDS Data and Log databases. These exigency to live sized correctly based on the required retention periods set in the purge cycles and the expected contact heart size.
  • Step 3. Connect to the Web Setup page and configure the AW. labor through the configuration pages, entering the amend values that maintain been previously documented in the installation spreadsheets.
  • Step 4. Start the AW Distributor service. Start the service using ICM Service Control, and commemorate that each process starts correctly. commemorate the UpdateAW process to view whether the Waiting for fresh labor prompt appears.
  • After the final AW HDS has been installed, the remaining components can live installed in almost any order. I prefer to accept the remaining PGs configured and then accelerate on to installing the foundation software for the IVRs, followed by the Cisco Agent Desktop servers.

    Implementation Testing

    The primary goal of UCCE implementation testing is to uncover problems with the application or its configuration that maintain occurred during the initial installation. Testing an entire UCCE solution can live complex because of the amount of customization that takes plot with the muster routing and reporting. Fortunately, testing the core installation is more focused on ensuring that the platform has been installed correctly and provides the required failing tolerance during failure scenarios.

    Software testing is a formal engineering process that should live completed by an engineer who did not perform the installation. During testing, the test engineer works through a test specification composed of multiple prioritized test cases. Each test case details a train of scenarios or parameters. The results of the test case, as defined in the list that follows, are documented in the test results document:

  • Pass: The test case was executed per the test specification, and the result matched the expected result.
  • Fail: The test case was executed per the test specification, and the result did not match the expected result.
  • Not run: The test case was not executed. The intuition should live documented.
  • Descoped: The test case was not executed because the feature or function that it tests is unavailable and will not live available during the test period.
  • Prior to performing the testing, the test manager receives direction from the project manager and the quit customer on what is an acceptable testing exit criteria. In an example world, you might anticipate a 100 percent pass rate; however, this is unusual for a large, complex software deployment. A typical customer might require that 100 percent of the priority 1 and 2 tests pass successfully and require at least an 80 percent pass rate for the priority 3 and 4 test cases. Other customers might request an overall 75 percent pass rate, with a documented action plot to resolve the remaining priority 1 and 2 issues before going live.

    The test cases that will live created to test the core UCCE application installation comprise only a petite subset of the overall UCCE solution test specification. Testing for the overall UCCE solution would exigency to cover vulgar the routing, reporting, agent desktop, Unified CM, IVR, and third-party platforms. Comprehensive testing, even for a modestly sized deployment, can require a considerable distress and usually requires a dedicated testing team. However, performing a proper systems test is crucial to give the customer confidence that its solution is meet for purpose.

    As previously mentioned, the focus for testing of the core UCCE application installation is to ensure that the software components maintain been configured correctly and that the nodes/processes fail over correctly should a problem occur. The areas under test can live summarized as follows:

  • Configuration checking
  • Router process redundancy
  • Logger synchronization
  • AW synchronization
  • Peripheral connectivity
  • PG process redundancy
  • CTI Server process redundancy
  • CTI OS Server process redundancy
  • Router public network failure
  • Router private network failure
  • PG public network failure
  • PG private network failure
  • Individual server failures
  • Table 6-4 gives an example test case for testing PG redundancy.

    Table 6-4. example Test Case for Testing PG Redundancy

    Test Case ID

    UCCE-CORE-PGR001

    Test Engineer

    B. Smith

    Date

    21st March 2011

    Test Result

    Pass

    Test Category

    UCCE Core Installation

    Test Title

    Failover of dynamic Unified CM PM to Idle PG

    Test Purpose

    To ensure that the duplex PG pair are in communication so that should the dynamic PG fail, the idle PG will resume control

    Prerequisites

    IP communication exists between both PGs and the Unified CM subscribers.

  • The chosen PG's PIM and JTAPIGW processes are both active. (the assumption is that the dynamic PG is PG1A; if not, adjust the test procedure accordingly.)
  • The failover destination PG has its PG processes started and is currently in an idle state.
  • Procedure

    Establish a remote control session to both PG1A and PG1B.

  • Using ICM Service Control, select the Cisco ICM cus01 PG1A service and select quit (or Cycle).
  • The PG1A processes initiate a graceful shutdown.
  • PG1A notifies PG1B that it is shutting down.
  • Observe that the PG1B PIM and JTAPIGW processes activate.
  • PG1B should now live dynamic and live in communication with the Unified CM.
  • Notes


    Trusted Options for Avaya Customers | killexams.com true questions and Pass4sure dumps

    Making a major industry technology purchase isn’t something you can rear lightly. And I don’t know anyone who would. It’s not the selfsame as buying a fresh TV or a fresh phone. Those usually aren’t impulse decisions. You’ve done your research. But if it’s not what you want, you can quickly unplug the TV and exchange it for a different model. Or live with your fresh phone, muster it live significant names for the two years of your mobile contract, and Make a different choice next time.

    But industry technology decisions move people, processes, budgets. Deploying fresh tech means dealing with transitions, integration, implementation, and vulgar that goes with those. And unlike “behind closed doors” technology that lives in the secret labor of network admins, unified communications touches everyone in your industry – from your employees to your customers and everyone between. And your contact center? You don’t exigency me to uncover you how significant that is.

    These are the purchases that require trust: confidence in the products, confidence in the vendor, and confidence that your future needs are always fraction of the equation.

    These are the purchases that require trust: confidence in the products, confidence in the vendor, and confidence that your future needs are always fraction of the equation.

    Like making a purchase determination isn’t always simple, neither is deciding that it’s time to Make one. Whatever brings you to shop for fresh tech is much more than an vacant milk carton in the refrigerator. Maybe you meet into one of these scenarios:

  • You’re a fresh org with a blank page and accept to build your setup from scratch.
  • You’ve long struggled with a pieced-together system, but now it’s time to step up to a fully integrated platform.
  • You’ve worked with a vendor for a long time, but you’re not confident in the company’s longevity. Or it’s not keeping up with what competitors maintain to offer.
  • You just did vulgar that due diligence and homework. You wrote a hefty check. Now, vulgar of a sudden, there’s a change in your vendor’s status.
  • Whatever the reason, it’s rarely easy. And somehow, if you’re a linchpin in the determination process, you’ll lose some sleep along the way. (If not you, someone on your team will…) Personally, I’m a fan of sleep. I enjoy it. It’s important. Let us attend you minimize that lost sleep.

    Let’s not dance around it. Avaya’s recent announcements maintain redeem a lot of people into the determination process. Change and skepticism usually do.

    Let’s not dance around it. Avaya’s recent announcements maintain redeem a lot of people into the determination process. Change and skepticism usually do. So then, what to finish next? I’m not bold enough to say, “Hey, arrive on over and write me a check prerogative now.” That’s not how this works. It’s not an overnight decision. You maintain to figure out who you confidence with your unified communications and customer impregnate solutions. And to accept there means asking a lot of questions – and getting the answers you need.

    Trust Cisco for Unified Communications

    The industry recognizes Cisco as a leader in unified communications. They maintain over 15 years of undergo implementing solutions for organizations of vulgar sizes across industries, worldwide. And they don’t sit still. We’re focused on a cycle of constant innovation to better everything they do, always emphasizing the user experience.

    Does Cisco offer unified communications solutions? Yes. They maintain comprehensive, fully supported unified communications solutions based on proven voice, video, messaging, and mobility. They offer a sweep of cloud, on-premises, hosted, and hybrid solutions, including Cisco Spark, Cisco industry Edition packaged solutions, and customer care.

    What should I finish if I’m considering a accelerate from my current vendor? This is a noteworthy time for a conversation with us. Together with their extensive network of partners, we’re available to talk you through your particular concerns, attend you arrive up with development plans, and mitigate risks as you accelerate forward.

    Are there special programs to attend me accelerate to Cisco? We maintain several programs to attend you accelerate to Cisco, from technology migration discounts to try-and-buy offers and adoption services. Their partners can counsel you regarding which ones best suit your needs.

    What are some of your differentiators against Avaya? Cisco is leading the industry, with significant investments in on-premises, cloud, and hybrid unified communications solutions.

  • Innovation: Cisco Spark is helping to change the pass people communicate and accept things done with meetings, messaging, and calling in one platform.
  • Options: You maintain choices of how to bring their solutions into your organization. Depending on your needs, you might depart with one of their industry Edition packaged collaboration solutions or labor with a confederate for a hosted collaboration solution.
  • Depth: If you are looking for advanced muster control or customer impregnate capabilities, they maintain solutions for businesses of any size.
  • Flexibility: The Cisco Spark Flex plot decouples the deployment platform determination from the purchase determination so you can migrate to cloud collaboration on your own schedule.
  • What are the differences between the industry Edition packaged solutions? It’s vulgar about you and what you need.

  • If you’re an enterprise with sophisticated unified communications requirements, reckon Cisco industry Edition 7000. It’s a noteworthy meet for organizations with over 1000 employees. It comes preloaded with unified communications, contact center, mobility, video, paging, Emergency Responder, and more. It is a modular, scale-out solution. You might also want to reckon an Enterprise Agreement.
  • For midsized organizations with up to 1000 employees, Cisco industry Edition 6000 could live a noteworthy replacement for existing Avaya unified communications platforms. It’s a complete solution with unified communications, contact center, mobility, video, paging, Emergency Responder, and more. It’s a comprehensive and resilient solution.
  • Cisco industry Edition 4000 provides essential voice and voicemail services, with easy-to-use management tools at an affordable price. It’s a noteworthy option if you maintain between 25 and 200 devices (such as phones). And it’s a noteworthy replacement for an existing Avaya IP Office system. To withhold things simple, installation and ongoing management rear plot via the cloud.
  • Do Cisco solutions labor alongside their existing Avaya investments? Our partners maintain noteworthy undergo migrating from Avaya to Cisco and can labor with you to plot your migration. They believe an end-to-end Cisco solution delivers the best undergo and increases the effectiveness of communications and collaboration in your organization. But, they realize that you may exigency a phased approach.

    What support can you offer? Our services team can attend you plot every step of your journey, from planning, design, implementation, and adoption to ongoing support. Once your system is running, Software support Service (SWSS) provides access to upgrades and global 24×365 access to their Technical Assistance Center. Cisco Smart Net Total Care™ Service provides options for 2-hour, 4-hour, or next-business-day further hardware replacement. Likewise, their partners also offer a wide sweep of value-added services.

    Find a collaboration confederate with the confederate locator tool.

     Trust Cisco for Your Contact Center

    Cisco has been in the contact heart industry since 1999. Depending on region and market partake reports, Cisco is either number 1 or number 2 in the contact heart platform segment. Their portfolio covers the needs of contact centers from petite to very large. Deployments comprise market leaders in vulgar industries and more than 27,000 individual contact centers.

    Have you migrated big Avaya customers to Cisco contact centers? Yes. In fact, a significant percentage of fresh Cisco contact heart customers are existing Avaya contact heart customers, including many deployments of more than 10,000 seats.

    Avaya says Cisco is dependent on third parties — is that true? Yes. Digital transformation is a value chain play that can’t live accomplished via a separate vendor. That’s why they focus on extensibility to valuable third-party solutions via a tenacious set of open APIs and interfaces.

    How finish you minimize risk in touching from Avaya to Cisco? We’ve developed extensive expertise in migrating customers from Avaya environments to Cisco. That expertise allows us to reduce risk and translate your specific Avaya solution to Cisco.

    How long would an Avaya to Cisco migration take? As you’d expect, it depends on the size and complexity of your current Avaya environment. A Cisco environment can live up and running in as runt as 90 days.

    Does Cisco maintain a cloud contact heart solution? Yes. Cisco Hosted Collaboration Solution for Contact Center is a version of Cisco Unified Contact heart Enterprise designed for hosting by service providers and other cloud partners. It provides the selfsame capabilities as their enterprise on-premises solution in a per-agent/per-month consumption model.

    Are Avaya’s existing applications, such as Avaya WFO, compatible with Cisco’s platform?Yes. Their ecosystem partners — such as NICE, Verint, and Calabrio — maintain WFO-compatible solutions that maintain been certified and tested, and that interoperate with both Cisco and Avaya.

    Can you attend us maintain and manage an Avaya platform and existing third-party applications during a transition? Yes. Cisco and their partners can support migration, day-2 support, and manage and maintain an Avaya solution.

    Do you maintain applications similar to Avaya CMS, muster Vectoring, and Session Manager? Yes. Cisco has a age platform with equivalent or more robust capabilities due to a more modern architecture that provides greater inherent extensibility. The following table provides examples of baseline capabilities between the two companies. One significant difference: Cisco builds many of these capabilities directly into the foundation solution, whereas Avaya requires add-ons.

    What is your global presence? Their contact heart solutions maintain wide market presence in every operating region of the world. Their installed foundation scales from petite contact centers to big virtual and global customer impregnate centers. Their partners comprise big global as well as regional players.

    Get Gartner’s perspective. Gartner positioned Cisco as a leader in vulgar five Gartner Magic Quadrants in which Cisco Collaboration participated — including those for unified communications and contact center.

    Share:


    Apstra Unveils Root cause Identification for Intent-Based Networking | killexams.com true questions and Pass4sure dumps

    No result found, try fresh keyword!Nov. 26, 2018 /PRNewswire-PRWeb/ -- Apstra® Inc., the Intent-Based Data heart ... blueprint implementation updates, integration with VMware vSphere and vCenter, and the expansion of the Apstra open a...


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    VCE [6 Certification Exam(s) ]
    Veeam [2 Certification Exam(s) ]
    Veritas [33 Certification Exam(s) ]
    Vmware [58 Certification Exam(s) ]
    Wonderlic [2 Certification Exam(s) ]
    Worldatwork [2 Certification Exam(s) ]
    XML-Master [3 Certification Exam(s) ]
    Zend [6 Certification Exam(s) ]





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