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SYDNEY--(company WIRE)--integrated analysis (ASX:IRI) introduced these days a free crucible present for Prognosis performance administration utility to advocate clients coerce greater returns from their funding in Avaya air of mystery® communication manager.

The crucible offer, covered with each Avaya air of secrecy conversation supervisor shipped, makes it possible for Avaya valued clientele to reduce Unified Communications (UC) and Collaboration gadget charges, provide a more robust person journey and remain away from expensive outages.

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About Avaya

Avaya is a worldwide issuer of company collaboration and communications solutions, providing unified communications, contact facilities, records solutions and related capabilities to agencies of every sole sizes every sole over. For greater advice, quest advice from www.avaya.com.

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built-in research (ASX: IRI) is a leading global provider of proactive performance administration software for well-known IT infrastructure, funds and communications ecosystems, and the creator of the award-successful Prognosis® software. agencies in over 50 countries—together with one of the world’s largest banks, airways and telecommunication businesses reckon on Prognosis to deliver enterprise well-known insights and confirm continuity-vital methods carry elevated availability and performance for millions of their consumers throughout the globe. For additional tips on integrated research and Prognosis, consult with www.ir.com.


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BASKING RIDGE, NJ--(Marketwire - 12/13/10) - Avaya, a global leader in enterprise communications systems, software and services, today announced new capabilities and customers for Avaya Agile Communication Environment™ (ACE), Avaya's software solution for embedding real-time communications into industry applications. Using Avaya ACE, organizations across industries are finding it easier to create communications-enabled industry processes (CEBP) that streamline industry collaboration, hurry workflows and reduce costs.New capabilities in Avaya ACE Release 2.3 include:

  • Richer integration with Avaya Aura® through a broad set of packaged applications and Web services available on the Avaya Aura platform.
  • A new client-side add-in for Microsoft Communicator that allows employees to click-to-call from online or premises-based Microsoft Communicator clients and engage in the conversation using their Avaya desktop phones. This cost-effective, streamlined, single-client sustain is backed by Avaya Aura's industry-leading security, reliability and functionality and can live integrated under the Microsoft Office Communications Server criterion client access license(1).
  • A packaged application to embed voice in the latest release of IBM® Lotus Notes® and Sametime®. Employees can click-to-call and discern telephony presence from within Lotus Release 8.5.1 while using deskphones from Avaya or other vendors.
  • A new toolkit for Avaya Aura that gives IT developers more control designing communications sessions whereby multiple actions can live triggered by specific criteria during the convene setup. For example, a legal arduous could build an application that identifies a client's incoming call, automatically records the call, sends the recording to a transcription service and bills the client.
  • Avaya ACE can reduce development times for CEBP solutions by as much as 80 percent over traditional CTI methods. Programmers with limited communications expertise can easily embed real-time communications in industry applications and workflows using Avaya ACE's Web Services, open standards and packaged applications, and can utilize virtually any modern development environment to build applications that integrate with communications systems from a variety of vendors."Unified communications solutions lonesome provide significant value; however, when they are used to accelerate the industry their value is multiplied," said Brent Kelly, senior analyst and partner, Wainhouse Research, LLC. "Companies exigency tools fancy Avaya ACE that let software developers easily embed real-time communications and collaboration capabilities in line of industry and customer-facing applications. This is where companies can discern tremendous ROI on their investment in a UC environment."Customers gather Advantages of Avaya ACE Avaya ACE drives detain out of industry processes by allowing organizations to easily automate communications-intensive procedures and tasks. In healthcare, Florida Hospital used Avaya ACE to help its regulatory compliance process methodology and reduce the time nurses disburse on associated administrative tasks. Florida Hospital has approximately 200 emergency code carts that require one to two system checks per day. A new desktop application developed using Avaya ACE communication-enables the record-keeping and notification requirements for these checks. Now, once a nurse inspects a cart the application immediately contacts the commandeer departments concerning any code cart component failures to ensure prompt maintenance and eliminate time spent calling the department to redress the issue. By using Avaya ACE with automated reminders and electronic reporting, the hospital expects to decrease the time taken by this routine chore and focus it on time with the patient."Our hospital is always looking for ways to help patient safety and profile their processes more efficient. By integrating communications with their emergency gear management system, this solution gives us increased accountability with safety compliance processes," said Jason Aspinwall, director, Clinical Applications, Florida Hospital.The City of Saint John in new Brunswick, Canada integrated its existing communications system and service provided by Bell Aliant with Microsoft OCS 2007 using Avaya ACE. The city calculates this implementation reduced operating costs by 29 percent compared to other integration alternatives. According to Ian MacKinnon, manager of Information Technology for the City of Saint John:"A flexible, advanced and trustworthy IT and communications infrastructure is crucial to their municipal government industry operations. The latest in unified communications products and services such as those provided by Avaya and Bell Aliant are key to enabling their workforce with current and future productivity improvements."Avaya ACE Enable Channel Partners to Deliver Superior Solutions to Customers Avaya Connect channel partners are taking odds of Avaya ACE packaged applications and the developer toolkit to build differentiated CEBP solutions for their customers. Bell Aliant, one of North America's largest Service Providers and an Avaya channel partner, has worked closely with Avaya to wait on industry customers understand the value of CEBP:"Adding communications functionality to industry applications easily and affordably allows enterprises to create innovative solutions and models that can differentiate their industry in terms of service, savings or productivity," said Joe Mosher, vice president, Marketing, Bell Aliant. "Bell Aliant will participate in this emerging growth market by making these application capabilities available through various approaches, including both hosted and custom solutions."Sabio, a UK-based, leading Avaya channel ally certified at the Platinum level, successfully integrated Avaya ACE capabilities into a proof of concept environment within a few days. Sabio sees value in Avaya ACE developer toolkits for reducing integration costs and allowing elevated even communication functions to live easily incorporated into finish customer applications.

    CROSS Telecom, a Platinum-certified Avaya Connect channel partner, sees Great potential for innovation with Avaya ACE toolkits. According to David Lover, CTO for CROSS Telecom:"With Avaya ACE you contain the concept of a communications mashup. You can pick the services provided by different components such as voicemail, web portal, or contact hub and combine them together perquisite away to create an application that is totally new, totally unique, and totally different from anything a manufacturer would typically give you in 18 months."Avaya has a broad ecosystem of partners for delivery of innovative solutions that address an organization's business, finish user, and infrastructure needs. Avaya Professional Services, members of the Avaya DevConnect program, service integrators and IT groups are creating mainstream communications-enabled applications designed to wait on organizations ride the next wave of industry process improvement.Additional Resources: Whitepaper: Assessing the occasion for Communication-Enabled industry Solutions: Five Key Considerations http://bit.ly/hkoD2vVideo case study: Avaya ACE and IBM Lombardi Communications Enabled industry Processes http://youtu.be/_wKBw5UZR5cAbout Avaya Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of every sole sizes depend on Avaya for state-of-the-art communications that help efficiency, collaboration, customer service and competitiveness. For more information, gladden visit www.avaya.com.Certain statements contained in this press release are forward-looking statements. These statements may live identified by the utilize of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. They contain based these forward-looking statements on their current expectations, assumptions, estimates and projections. While they believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond their control. These and other well-known factors may occasions their actual results, performance or achievements to vary materially from any future results, performance or achievements expressed or implied by these forward-looking statements. Some of the key factors that could occasions actual results to vary from their expectations include: their skill to develop and sell advanced communications products and services, including unified communications, contact hub and data solutions; their skill to develop their indirect sales channel; economic conditions and the willingness of enterprises to profile capital investments; the market for advanced communications products and services, including unified communications solutions; their skill to remain competitive in the markets they serve; their skill to manage their supply chain and logistics functions; the skill to protect their intellectual property and avoid claims of infringement; their skill to effectively integrate acquired businesses into ours; their skill to maintain adequate security over their information systems; environmental, health and safety laws, regulations, costs and other liabilities; the skill to retain and attract key employees; risks relating to the transaction of industry internationally; pension and post-retirement healthcare and life insurance liabilities; and liquidity and their access to capital markets. They caution you that the foregoing list of well-known factors may not contain every sole of the material factors that are well-known to you. For a further list and description of such risks and uncertainties, gladden advert to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intent or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.1. Integrations between Microsoft OCS and advanced voice communication systems from other vendors require customers to purchase the Enterprise client access license from Microsoft.


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    Avaya Unveils Turnkey Solution for Proactive Management of the Customer sustain for Mid-Size Contact Centers | killexams.com existent questions and Pass4sure dumps

    SANTA CLARA, CA--(Marketwired - Jun 3, 2013) -   

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  • Rapid, simplified deployment reduces time to service to one day from 30+ days needed for multi-vendor solutions 
  • Avaya today announced a new solution for mid-size contact centers that streamlines adoption, implementation and management of comprehensive outbound customer communications. Avaya Outbound Contact Express is a turnkey solution with every sole the hardware, software and advocate services needed for cost-effective, proactive customer sustain operations. 

    Easy to set-up and maintain, Outbound Contact Express builds on Avaya's proven, outbound customer sustain management capabilities in a pre-integrated, all-in-one solution for the mid-size contact hub with 25-250 agents and up to 500 trunks. Compared to alternative, multi-vendor solutions, Outbound Contact Express reduces the time to service from a baseline of 30 days to one or two.

    Avaya Outbound Contact Express uses industry leading convene detection and advanced, patented predictive and preview dialing algorithms for more efficient utilize of agent time and a lower cost per convene to reach customers. In addition, a sole contact for every sole maintenance and advocate needs significantly reduces the costs and complexity associated with day to day operations and maintenance of traditional, multi-vendor solutions. 

    Outbound Contact Express includes:

  • Administrative web client for defining campaigns
  • Full featured, market leading dialer with exceptional convene detection accuracy
  • Agent scripting to ensure consistent, successful customer interactions
  • Reporting and convene recording to ensure attribute and compliance
  • Avaya Speech Analytics to drive insight and improvement to agent performance and operations.
  • 24x7 advocate and Expert ™ systems monitoring
  • Software upgrade protection as well as optional parts support
  • Avaya Outbound Contact Express leverages key, patented elements of Avaya's portfolio of Outbound Contact hub solutions to provide comprehensive features and capabilities packaged to fortunate the specific needs and requirements of mid-size contact centers. Avaya's Outbound and Proactive sustain Management solutions provide businesses with a complete, multichannel, agent and agent-less solution to advocate their outbound marketing, sales, service, and collections needs. Applications fancy Avaya Proactive Contact and Avaya Proactive Outreach Manager simplify execution of big scale outbound campaigns while ensuring businesses meet even the most strict regulatory compliance requirements.

    Avaya Outbound Contact Express will live globally available this summer.

    Quotes: "Establishing proactive customer sustain operations has previously required companies to engage in a long, arduous process and with several vendors, and was often out of the reach of mid-sized operations. Avaya Outbound Contact Express streamlines every sole this with a powerful, pre-integrated solution that provides every sole the pieces, including ongoing advocate and upgrade protection, exigency for highly efficient operations."--Mark de la Vega, Vice President and generic Manager, Contact Center, Avaya

    "The typical contact hub operation is largely focused on being available through a variety of means when the customer is ready to initiate contact. But, there is tremendous value to adopting a proactive contact strategy that can alert customers and others when there is information they exigency to know. Single vendor, turnkey technology solutions profile adopting a proactive strategy much more feasible, and can remove many of the hesitations that may preclude organizations from going down this path."--Ken Landoline, Principal Analyst, Current Analysis

    "We discern a significant occasion for a comprehensive turnkey proactive contact solution for the mid-size contact center. This is a largely underserved market due to the complexity and cost of traditional, multi-vendor solutions. They believe AdvanTel customers will live as excited about Avaya Outbound Contact Express as they are."--Dan Ferguson, President and CEO, AdvanTel

    Additional Resources Avaya Contact hub Solutions

    Tags: Avaya, Avaya Aura, customer sustain management, contact center, proactive customer service, outbound customer contact, workforce optimization, analytics,

    About Avaya: Avaya is a global provider of industry collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of every sole sizes around the world. For more information gladden visit www.avaya.com.

    Certain statements contained in this press release are forward-looking statements. These statements may live identified by the utilize of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. They contain based these forward-looking statements on their current expectations, assumptions, estimates and projections. While they believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond their control. These and other well-known factors may occasions their actual results, performance or achievements to vary materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, gladden advert to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intent or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

    Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.



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