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Test Code : 3203-1
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Avaya Avaya Aura Messaging Implementation

Avaya air of secrecy updates simplify midmarket, enterprise collaboration | killexams.com actual Questions and Pass4sure dumps

Avaya is now making it convenient for enterprises and midmarket shoppers to integrate collaboration and communique applications into their company purposes. The newly introduced Avaya air of secrecy Collaboration atmosphere, a software platform for firms and developers, will eradicate the complexities linked to including social, mobile or cloud-primarily based capabilities into faultfinding purposes.

The Santa Clara, Calif.-based mostly seller besides introduced its newly virtualized version 9.0 IP workplace to  aid small- and medium-sized companies scale to gain greater clients at greater places, as well as its unique business messaging carrier, which improves employee SMS  communications through enabling one-cell quantity communications via text messaging on any cellular device or computing device.

Avaya aura Collaboration atmosphere: allowing builders to unify communications

The Avaya aura Collaboration ambiance, a unique programming middleware that sits on amend of the Avaya air of secrecy platform, will allow Avaya clients so as to add elements -- equivalent to voice and video -- into business functions. builders can exercise the environment to embed collaboration, communications and phone seat capabilities into any software or sequence of applications to lengthen the functionality of company purposes, talked about mark Monday, vp and universal supervisor of collaboration platforms for Avaya. The middleware additionally eliminates the need for developers to believe specialized communications competencies just before edifice any functions.

"The Avaya collaboration environment opens up alternatives for third-birthday party developers, however additionally enterprise valued clientele -- they're the ones who are actually interested in writing their personal apps," Monday talked about. Avaya is practicing what they preach, and should even live the exercise of the air of mystery Collaboration atmosphere to jot down its personal functions going ahead, Monday stated.

Avaya updated its IP office software, version 9.0, doubling the number of clients it supports to 2,000 allotted across as many as 32 offices. Avaya is besides providing the platform as a virtual software product, liberating firms from investing in Avaya's proprietary hardware, Monday mentioned.

massive organizations can deploy IP office 9.0 in smaller branch places of drudgery and exploit it through the flagship air of mystery platform. "Avaya charisma users can now install [the software] into branches using IP office, which gives customers with a qualified value deployment model that may besides live centrally managed through charisma," Monday noted. "IP office is incredible for a minute department region where there can live much less need for redundancy and lesser performance wants than headquarters."

IP workplace fills a gap for many corporations, referred to Michael Brandenburg, business analyst at San Antonio-based mostly Frost and Sullivan Inc. "it live a fine robust for branches that are too great for dilapidated types of IP workplace, however nevertheless not massive adequate for aura," he stated.

mobilephone Signaling technology Inc., a Danvers, Mass.-based biotech firm, has been the exercise of Avaya IP workplace at three of its 5 areas spread outright over the U.S. and Europe. as the enterprise rolls IP workplace out to its ultimate two websites, IP office 9.0 will even live deployed, referred to Carlos del Castillo, manager of IT Infrastructure for telephone Signaling know-how.

phone Signaling currently makes exercise of IP workplace in its convene core, but it surely hopes for more seamless collaboration among its international sites and superior catastrophe recovery capabilities with version 9.0. "Being able to virtualize IP workplace capacity they can believe a backup of their main equipment, so if anything had been to occur, they can directly breeze to the virtualized backup," del Castillo referred to.

The company's scientists who're doing antibodies analysis are now answering technical aid calls routed during the convene core. With IP office 9.0 they can live capable of rob calls on the gadget of their settling on from any vicinity, he spoke of. "The scientists are always within the lab, now not at desks, and want instant contraptions to communicate with shoppers without having to hasten backward and forward or lift numerous pieces of gadget."  

Avaya includes text messaging in the business Collaboration environment

Avaya additionally brought its Avaya Messaging carrier (AMS), a cloud-based, pay-per-user messaging provider that extends the identical one-telephone quantity functionality for distinctive contraptions that enterprises are used to for cellphone calls, to texting. "just fancy users won't believe to supply out their personal mobilephone numbers anymore for business calls, now they might not need to for texting, both. The carrier brings an commercial enterprise flare to texting," Avaya's Monday referred to.

textual content messages can even live received on drugs and desktops, apart from Apple, Android and home windows smartphones. The service besides attaches commercial enterprise security functionality to text messaging, similar to archiving.  

"In a wonderfully deployed UC [unified communications] ambiance, users believe an office quantity that can ring to their cell phone or computing device, but if somebody favorite text messaging as a mode of communication, they'd ought to provide out their very own quantity," Frost and Sullivan's Brandenburg talked about. "The provider fills a gap that no one actually recognized existed."

tell us what you believe concerning the story; electronic mail: Gina Narcisi, information creator and comply with @GeeNarcisi on Twitter.  


Avaya charisma Voicemail hardship | killexams.com actual Questions and Pass4sure dumps

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summary: Avaya air of mystery Voicemail problemPOSTED ON: 07/26/2012 REPORTER: Ward I Takamiya (ward) delivery TIME: Jul 26 09:00 AM conclusion TIME: Aug 03 12:04 PM DESCRIPTION: When calling in to the charisma Voicemail gadget, clients are getting a posthaste busy signal. Hawaian Telecom and Avaya engineers are checking.we are working to restore service and should post updates as more counsel becomes available. update: 08/03/2012 12:04 PM: They haven't skilled any concerns after the application patch become installed so this ticket is being closed. 07/31/2012 08:09 AM: Avaya and Hawaiian Tel engineers believe achieve in application on the voicemail server to fetch to the bottom of the situation. they will continue to parade screen the gadget. 07/27/2012 03:25 PM: Avaya and Hawaiian Telcom engineers will continue to monitor the device over the weekend and mitigate any concerns. they are able to meet with them on Monday morning to focus on subsequent steps. 07/27/2012 12:41 PM: Avaya engineers installed extra machine and utilized a fix. Avaya and Hawaiian Tel engineers continue to parade screen the system to establish and mitigate any further considerations. 07/26/2012 03:24 PM: After meeting with Avaya and Hawaiian Tel, it turned into determined that they would schedule a maintenance window for the Avaya air of secrecy Messaging utility ranging from 5:00 p.m. The outage will rob eight - 12 hours to finished. 07/26/2012 01:fifty three PM: As of 1:30 p.m. the issue reappeared. Avaya and Hawaiian Tel are working to repair the problem. we'll live meeting with them shortly to assess subsequent steps. 07/26/2012 eleven:26 AM: provider was restored round 10:40 p.m. they can proceed to computer screen and submit any updates.

NACR presents unique working towards lessons on Avaya business SBC and air of secrecy Messaging | killexams.com actual Questions and Pass4sure dumps

April 10, 2014

by means of Mandira Srivastava SIP Trunking record Contributor

As a Part of its strategic initiatives for 2014 and beyond, NACR, a expertise solutions integration expert is once once again increasing the working towards presents obtainable via its middle of Excellence for discovering and development (COE).

NACR is launching unique lessons on the Avaya commercial enterprise Session rim Controller (ESBC) and Avaya charisma Messaging. The enterprise works as world integrator of most efficient-in-category communications solutions and features, and a trusted advisor to more than 5,500 consumers starting from minute businesses to Fortune 100 and international corporations.

in addition, NACR gives alternatives for consumers to build their administrative, technical, and software proficiency by leveraging NACR supplies and expertise through the COE.

Dan Gorski, vp of gaining learning of and development at NACR and head of the COE talked about in a press release,  " At NACR, they understand how well-known practicing and corpse of workers development are to the success of any organization — notably in the enviornment of expertise and the route to exercise it simply to drive strategic enterprise goals. So, they continually expand their COE portfolio to add unique lessons and options so as to meet their consumers' ongoing and altering need for training.”

The NACR COE offers teacher-led, digital teacher-led and net-based working towards, with direction paths spanning many subject matters and talent degrees. NACR is joyful to interject courses fancy Avaya commercial enterprise Session rim Controller (ESBC) installation and Administration, Avaya aura Messaging Webinar. The enterprise is additionally planning to launch Avaya aura Session manager/device manager Administration. The Avaya ESBC route is designed for telecom and IT administrators with some working odds of SIP.

NACR can bring working towards without delay to a consumer region or a nearby practising center.

The NACR COE besides offers personalized practising and can suitcase a selection of courses to meet particular necessities.

Edited by using Maurice Nagle


3203-1 Avaya Aura Messaging Implementation and(R) Maintenance

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3203-1 exam Dumps Source : Avaya Aura Messaging Implementation and(R) Maintenance

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Econet deploys Avaya contact centre solution | killexams.com actual questions and Pass4sure dumps

As Zimbabwe’s leading mobile operator, Econet Wireless Zimbabwe was faced with a stalwart need to deliver a superior customer experience across its extensive customer base. The company currently has the widest coverage in the country, and is constantly upgrading its network and products and services portfolio to cater for additional subscribers and broaden its reach.

Keeping in paw with these many subscribers through the medium of their altenative requires a world-class contact centre, and Econet turned to Jasco Enterprise to deliver the solution to meet this requirements.

“Econet chose to confederate with Jasco after following a very rigorous and thorough selection process to identify and choose a reliable systems integrator with a proven project execution and delivery track record in the contact centre industry within the region. Having gone through a smooth implementation angle they realised that they made the prerogative altenative in partnering with them,” says Stanley Henning, Econet’s chief commercial and customer services officer.

After a comprehensive tender process, which evaluated technology offerings, track record, customer references and pricing, Jasco Enterprise was selected to provide the complete solution, including implementation, integration, maintenance and support.

The core of this solution is the Avaya Aura Contact Centre, which manages outright contact types, including inbound and outbound voice, e-mail, Web chat, fax, instant messaging, companionable media and more.

The system offers integrated real-time and historical reporting for sound management capabilities. The solution besides incorporates Avaya experience Portal, the latest generation of the award-winning Avaya Voice Portal, which helps organisations automate customer transactions and enhance customer service with quick response to customer queries that are common and repetitive, taking pressure off the workforce.

Avaya Workforce Optimisation, which includes voice recording, workforce management and character management, helps Econet to enhance the character of customer care, while the Avaya companionable Media Manager enables the organisation to connect seamlessly to companionable media channels and detect and analyse companionable media conversations.

“Econet required a cutting edge contact centre using leading technology, which would assist them with enhancing their customer experience through superior service. The Avaya solution delivers a seamless experience for voice, email and companionable media, allowing customers to interact with Econet through a variety of channels to connect on their terms and choose the medium that suits their needs.

“The solution besides enables Econet to live more agile in their response to customers, and to rob odds of enhanced reporting and workforce management capabilities, delivering improved customer service,” explains Danny Ross, GM: Africa at Jasco Enterprise.

In addition to the Avaya technology, Jasco besides provided the required desktop computers, cabling, equipment racks, furniture and professional services to complete the contact centre. Jasco’s services included integration, implementation and on-going back and maintenance. angle one of the project involved the initial contact centre implementation, while angle two consisted of the on-boarding of additional agents.

The solution now supports 350 agents and 30 supervisors who provide 24/7/365 contact centre operations.

“Avaya is the world leader in contact centre solutions, and this system will enable Econet to grow and achieve the next flat in terms of customer experience, backed by Jasco’s superior implementation skills. Econet besides believe peace of irony that their solution is being maintained in partnership with a service provider that can assist them to enhance their service offering to customers,” Ross concludes.

Related

UC training, certifications are mostly vendor-specific | killexams.com actual questions and Pass4sure dumps

Unified communications (UC) integrates voice (telephony), video, messaging, audio, email, presence, and companionable and collaboration features across a network. Originally designed for the enterprise, minute to midsize businesses (SMBs) are adopting UC as well, due to the efficiencies it brings to the workplace and the affordability of hosted plans.

The uptick in UC implementations means higher claim for people who sell, install and back UC, and UC certification is an excellent route to provide for properly trained and knowledgeable workers and consultants.

Employers fancy UC training and certifications because they assist staff master products more quickly and provide higher character customer service. Employees quest UC certifications to validate their skills and knowledge, to further their careers, and expand their salaries. With the uninterested salary of a UC engineer around $85,000 and senior positions garnering $105,000, according to Indeed.com, a unified communications certification can live a remarkable investment for IT professionals.

A circumstantial witness at vendor certifications

Most IT certifications are either vendor-neutral or vendor-specific. Unlike the plethora of vendor-neutral certs in the security and universal networking fields, there are relatively few for UC.

One worthwhile vendor-neutral credential is the Convergence Technologies Professional (CTP) by Certification Partners in collaboration with the Telecommunications Industry Association (TIA). Although not a legal UC cert by some standards, the CTP exam covers three main areas: data and Internet Protocol (IP) networking for convergent networks; voice and telephony services, functions and technologies; and convergence technologies. It's besides one of the least expensive UC certs at $246 for the exam and only $199 for courseware.

On the vendor-specific side, Microsoft and Cisco dominate in UC market share, and they present certifications to back their products.

The Microsoft Certified Solutions Expert (MCSE) cert is based in Part on Microsoft Lync Server, Microsoft's UC platform. Four exams are required, which cost $600 total; and training is available through a Microsoft Learning Partner. Training costs vary, but typically start around $3,000. The Lync exams are slated for retirement on July 15, to live replaced by an as-yet-undetermined set of Skype for business exams, but the overall shape of the program is likely to remain the same. For more information, espy the Born to Learn blog post, "Why are the Microsoft Lync 2013 exams retiring?"

Cisco offers two UC-specific credentials: the Cisco Certified Network Professional (CCNP) Collaboration and the Cisco Certified Internetwork Expert (CCIE) Collaboration. The CCNP Collaboration is geared toward network engineers who design, implement, configure and troubleshoot Cisco Collaboration and Unified Communications products. The four required exams cost $1,000 total. The CCIE Collaboration is an expert-level UC cert that covers the identical products as the CCNP Collaboration, but from an architectural perspective in moderately to highly knotty environments. The written exam and lab exam cost $2,000.

Cisco training is available for both certifications. Cisco offers many reasonably priced self-study options for both certs, but instructor-led training is a legal investment. Training starts at $3,000 for each CCNP Collaboration course and costs upwards of $15,000 for the CCIE Collaboration lab workshop.

The Avaya Certified back Specialist (ACSS) has a Unified Communications track that includes several certifications based on Avaya products. For example, the Avaya Aura Communication Manager and CM Messaging -- Embedded track focuses on converged voice, video, messaging and customer contact applications in the enterprise. Candidates must pass three exams: Implementation, Administration, and Maintenance and Troubleshooting. Most Avaya exams are $125 each, and training costs $1,600 to $3,400 per course.

IBM besides offers associate- and professional-level certifications for its Sametime product. The IBM Certified System Administrator -- Sametime cert recognizes professionals who can design, deploy, maintain, troubleshoot and tune a Sametime implementation. The sole exam costs $100.

UC training: witness for hands-on labs

Certification candidates who need assist preparing for exams should check the websites of the companies that administer certification programs. Companies such as Global Knowledge, unique Horizons Computer Learning Centers, NetCom Learning and ONLC Training Centers besides present certification prep training and are usually partnered with the certification vendors. witness for companies that present hands-on labs -- whether in-classroom or virtually -- to fetch the best training experience.

Other worthy training companies involve posthaste Lane, InfoPro Learning and Firebrand (in the U.K.), which present courses, courseware, labs, exercise tests and more for most major certification programs.

For Microsoft-specific courses, you can't beat the Microsoft Virtual Academy, which offers a wealth of free online, self-paced courses on many different Microsoft technologies, including Microsoft Lync Server and a six-module course titled, "What's unique in Skype for Business?"

Additionally, you can easily find unified communication courses and certificate programs at many colleges and universities, but live conscious that most programs focus on Cisco equipment and applications.

About the authors:Kim Lindros is a full-time content developer who besides writes on technology and security topics. Coming from a background in project management, she has hasten great multifunction teams to produce entire bespeak series, online curricula and classroom training classes. She has besides contributed to several books on Windows technologies and applications and IT certification.

Ed Tittel is a 30-plus year IT veteran who's worked as a developer, networking consultant, technical trainer, writer and expert witness. Perhaps best known for creating the Exam Cram series, Ed has contributed to over 100 books on many computing topics, including titles on information security, Windows OSes and HTML/XML. Ed besides blogs regularly for TechTarget, Tom’s IT Pro, PearsonITCertification.com and GoCertify.


Market Update: Arrow Electronics Acquires Cross Telecom | killexams.com actual questions and Pass4sure dumps

Arrow Electronics Acquires Cross Telecom:  Arrow Electronics, Inc. announced that the company has acquired Cross Telecom ("Cross"), a leading North American service provider of converged and Internet protocol technologies and unified communications. Cross' portfolio of solutions and services includes voice, data, Internet-protocol telephony, wireless and CrossNet maintenance and back provided to Fortune 1000 customers. 

8x8 Launches Virtual Office Solo: Cloud communications and computing solutions provider 8x8, Inc. announced the launch and immediate availability of its unique 8x8 Virtual Office Solo service, a groundbreaking, all-in-one, business VoIP (Voice over Internet Protocol) telephone and unified cloud communications solution designed specifically to meet the needs of single-person businesses.

BT Rolls out Microsoft Lync Across Asia-Pacific: BT announced availability in Asia-Pacific of its converged communications platform, BT Onevoice, with Microsoft Lync (Office Communications Server 2010). By combining BT's global voice and video services with Microsoft Lync, business customers based in Asia-Pacific will capitalize from an innovative suite of collaboration tools that delivers advanced capabilities, significant cost savings and operational efficiencies.

Mitel Narrows Market Focus and Restructures: Unified communications vendor, Mitel, is to concentrate its R&D on technologies for the mid-market (100-2500 users), create a sole organization for outright sales outside North America and restructure itself into three product/service divisions.

Wipro Unveils Lab in Bellevue to Test Unified Communications Solutions: Wipro Technologies, the Global Consulting, System Integration and Outsourcing business of Wipro Limited, unveiled a state-of-the-art testing facility in Bellevue, Wash., to provide Microsoft Lync Server 2010 qualification testing services for unified communication products. Wipro's testing facility will provide faster time to market to companies developing telephony infrastructure solutions on Microsoft's Unified Communication platforms. 

Office-LinX 8.1 by esnatech Provides back for Cloud-based Unified Messaging: Esna Technologies Inc. (esnatech), a leader in enterprise unified communications, released version 8.1 of Office-LinX. The award-winning unified communications platform allows enterprises to integrate unified communications with cloud-based technologies such as Google Apps, VMware, Zimbra and Microsoft BPOS. 

Ingate Systems Now Compliant with Avaya Solutions: Ingate Systems, a leading provider of Enterprise Session rim Controllers (E-SBCs) that enable SIP communications such as SIP trunking and unified communications beyond the protected enterprise network, announced that its Ingate SIParator and SIP Trunking software module are compliant with Avaya AURA Session Manager 6.1 and Avaya Communication Manager 6.0.1. 

Cleartronic Announces Changes in Its business Plan: Cleartronic, Inc., announced that the company has revised its business procedure and will live announcing major corporate changes over the next several months. "We believe been in stealth mode for some time preparing for a re-launch of the company," said Larry Reid, president and CEO. "Our subsidiary VoiceInterop has begun to note significant growth. They believe realigned that business to focus on the elevated growth areas within their market of Unified Communications," Reid continued. 

AudioCodes Enterprise SBCs and Broadvox SIP Trunking in Microsoft Lync Environments: Broadvox, an VoIP telephony industry pioneer since 2001 and leader in SIP Trunking, announced that it has selected the AudioCodes Median 1000 Enterprise Session rim Controller for GO! SIP Trunking deployments at customer premises that believe the Microsoft Lync Server 2010 and Microsoft Office Communication Server R2.

RIM Announces Multi-platform BlackBerry Enterprise Solution for Smartphones and Tablets:  Research In Motion (RIM) is announcing plans for a multi-platform BlackBerry Enterprise Solution for managing and securing mobile devices for enterprises and government organizations. The solution will Make available the market-leading management, security and controls of BlackBerry Enterprise Server and BlackBerry Enterprise Server Express for BlackBerry devices plus, through RIM's pending acquisition of ubitexx (creator of the ubi-Suite device management solution), the solution is expected to incorporate secure device management for Android- and iOS-based devices and tablets, outright managed from a sole Web-based console. 



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