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132-S-911.2 Specialist IP Telephony Implement support Elective

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Test Code : 132-S-911.2
Test designation : Specialist IP Telephony Implement support Elective
Vendor designation : Avaya
real questions : 199 true Questions

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Avaya Avaya Specialist IP Telephony

Avaya and CCS Hosted Lunch & study | killexams.com true Questions and Pass4sure dumps

On Thursday, December 11, Converged verbal exchange systems (CCS) is hosting a Lunch & gain erudition of to supply information about how telecommunication options can benefit and expand companies. Partnered with Avaya, the adventure could live at Sepia in downtown Chicago from 12:00 p.m. to 2:00 p.m.

Avaya provides actual-time enterprise collaboration and conversation solutions to groups in numerous industries, together with monetary, criminal and transportation. primarily based in Evanston, CCS provides telephony support and unified communication options to agencies nationwide.

on the Lunch & study, visitors will learn about:• Avaya IPOCC (IP workplace Contact center) [the evolution of CCR - Customer call Reporter]• Avaya IP office pick that allows even better capacities than IP office Server edition for those customers that need more suitable scaling ability• more advantageous resiliency with core structure improvements• stronger collaboration and conferencing which contains One-X internet convention and audio conferencing enhancements (128-512 users in keeping with core server)• Introduction of condition of the paintings Avaya E169 Media Station• Leveraging IP office and Microsoft Lync 2012 interoperability• The Avaya iPad Flare journey• Avaya SIP Trunking and Avaya Voice security enhancements

The event is free with registration, and attendees should live entered into of venture to win a $a hundred present card.

To register, delight talk over with ConvergedSystems.com.

adventure particulars:Date: Thursday, December 11Time: 12:00 p.m. to 2:00 p.m.place: Sepia123 N. Jefferson StreetChicago, unwell. 60661

About Converged communication SystemsConverged conversation programs (CCS) provides most excellent-in-type IP Telephony / Unified Communications solutions, and provides seasoned-active aid features for companies of every sizes nationwide.

About AvayaAvaya is a leading world company of subsequent-era commerce collaboration and communications solutions, offering unified communications, real-time video collaboration, contact core, networking and related services to groups of every sizes around the globe.Avaya helps their consumers convey people at the side of the right suggestions at the remedy time in the remedy context, enabling company users to enrich their effectivity and at once remedy significant company challenges. as a result of their solutions are in response to open specifications, their customers can pick what works most advantageous for them. Their goal is to supply individuals the most advantageous collaboration adventure, inspite of the gadgets, locations, or media they select.


Jenne, Inc. Recruits experienced commerce construction manager as original Avaya Onboarding specialist | killexams.com true Questions and Pass4sure dumps

AVON, OH--(Marketwire - Mar four, 2013) - Jenne, Inc., a number one cost-introduced distributor of IP telephony, audio and video conferencing, unified communications, information networking and security and surveillance items, announced it has hired Chip Fincher as its original Avaya Onboarding expert.

Fincher joins Jenne with greater than a decade of revenue and purchasing adventure, together with 9 years working with and managing key channel debts. in promote of joining Jenne, Fincher worked for Avaya for seven years as a company edifice manager, the plot he created and managed the Avaya international Recruitment & Enablement procedure for the business's community of cost delivered Resellers (VARs) and partners.

"Chip has the income and channel sustain with Avaya options to live able to do him a hit as their original Avaya Onboarding professional," referred to Dean Jenne, executive vice president, revenue & advertising and marketing, Jenne, Inc. "we're lucky to welcome him to Jenne and appear forward to working with him as they continue to develop their Avaya bills."

"i'm excited to live a fragment of Jenne, a respected Avaya distributor with a national presence and song listing of miraculous growth and consumer delight," Fincher observed. "Jenne's quickly and efficacious onboarding system makes its convenient and facile to recruit original companions for Avaya, and i am looking forward to constructing on that success even additional."

About Jenne, Inc. Jenne Inc., headquartered in Avon, Ohio, is a leading price-brought distributor of commerce telephony, information, audio and video conferencing, and protection expertise items, together with machine and utility for the commerce and SMB markets. greater than a hundred and fifty main producers companion with Jenne including Avaya, Aastra, ADTRAN, Bogen, ClearOne, extreme Networks, GN Netcom, ICC, LifeSize, Panasonic, Plantronics, Valcom, and Verint. Jenne is dedicated to monitoring rising applied sciences, offering spotless solutions, original device and related purposes, approved practicing and certification to more suitable serve purchasers and resellers.


Westcon offers purchasers endpoint options with original Avaya J-series telephones | killexams.com true Questions and Pass4sure dumps

Oct. 4, 2018, 11:26 a.m.

Westcon gives customers endpoint options with  original Avaya J-Series phones

Westcon, main price-brought distributor, has delivered the latest range of Avaya IP endpoints, the J100 collection of IP telephones to its increasing portfolio, featuring resellers entry to a series of efficacious handsets that streamline the communication sustain and proffer resourceful facets in an ergonomic design.

The J100 series of IP phones proffer the person ease of utilize with seamless integration into an existing expertise atmosphere. attainable with both SIP and IP support, this sequence is besides known as the simple sustain collection and is designed to deliver legitimate voice communications within the coincident plot of work. each and every telephone in the sequence comes with an immersive user interface, finished with access to a complete month calendar view, contact organizations, and button personalisation

 “while some could deem that desk cell usage is in decline, based on a fresh IDC survey the contrary is right as fifty seven p.c of respondents faith desk mobile usage will only enhance; whereas a mere 15 % feel it will lower,” states Mandre Stander, Avaya Product manager at Westcon. “in the neighborhood they now hold evidenced this to live the case, as there is sustained claim for enhanced functionality within the laptop telephones.

 “The Avaya J100 collection helps multi-media communications which ultimately improves the desktop adventure of the discontinue person. in addition, the collection boasts Bluetooth and Wi-Fi connectivity, making it gold touchstone for the consumer with every the time-on requirements.”

purchasable in the J129, J139, J169 and J179, administrators can remotely pomp screen phones through an internet browser, as well as operate a bunch of further capabilities which prior to now required actual access to the telephones.

  • J129 IP telephone – This entry-level mobile allows for every elementary call-coping with features in a cost-constructive, most economical, yet extremely functional SIP phone. it's ultimate to environments the plot a public or walk-up cell is required, similar to lobbies, lodges, assembly rooms or retail outlet.
  • J139 IP cell – Designed for clients who do a lessen extent of calls, this telephone comes with a minimal feature set which can besides live evidenced in its low expense. It may besides live used in areas comparable to cubicles, visitor places of toil and even lecture rooms.
  • J169 IP mobile – This Popular cellphone is intended for experts, talents employees, salespeople and talk to centres, it gives a complete range of telephony points.
  • J179 IP mobilephone – besides designed for clients who require a utensil for accepted voice communications, this telephone boasts a complete latitude of telephony, productivity, and collaboration aspects, and additionally works with the optional J100 instant Module for Wi-Fi connectivity and/or Bluetooth headsets.
  • extra elements that will besides live present in the range assist a latest computing device event as every telephone comes coupled with an immersive user interface; are convenient to manipulate, pomp screen and better from an facile browser interface; hold an ergonomic appear to live and believe with weighted handsets and a brand original design; they additionally steer fundamental migration, where a consumer can migrate from H.323 to SIP of their own time. additionally, the J-series is fully built-in with Avaya air of secrecy, Broadsoft, Zang office, and IP workplace.

    The phones can live organize to Westcon resellers with instant effect.


    132-S-911.2 Specialist IP Telephony Implement support Elective

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    Test Code : 132-S-911.2
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    Specialist IP Telephony Implement support Elective

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    IP PBX Market Report Explored in Latest Research (2017-2027) | killexams.com true questions and Pass4sure dumps

    Valley Cottage, NY -- (SBWIRE) -- 09/04/2018 -- IP PBX market is increasing at a faster pace due to launch of original applications that are suitable for various great industries such as healthcare, education sector and hospitality sector. The IP PBX is a technology driven by IP telephony for organizations that are provisioning original communication technologies.

    IP PBX is a technology which allow users to switch calls between VoIP or IP users and succor them in sharing a unavoidable number of external phone lines. This technology includes features such as support to VoIP, Voice messaging and allow user to forward these voice messages to email, allow mobile convergence, phone conferencing, multi-party conferencing, and includes call history and other details.

    IP PBX Market: Drivers and Challenges

    The major factor driving the adoption of IP PBX technology is better uptime and support. Many hosted IP PBX solution providers hold started providing improved services and allow user to connect with other server without getting disconnected. Other driving factors are integration of IP PBX technology with other promote communication technologies such as unified communication software for video and voice calling and other. This technology besides includes integration with commerce application such as customer relationship management to succor enterprises to do better decision.

    The key challenge for IP PBX solutions is to implement or to manage its solution. It is quite challenging to manage IP PBX due to elevated cost of implementation .This technology requires hardware as well as software that can live supported by other promote technologies such as VoIP and call conferencing. This increases the cost of its hardware and software. IP PBX technology can live easily exposed to hackers due to which it is challenging to secure every the data and call history.

    Request Sample Report @ https://www.futuremarketinsights.com/reports/sample/rep-gb-4189

    IP PBX Market: Segmentation

    Segmentation on the basis of Types:

    Hardware

    Software

    Service

    Key Contracts:

    In October 2016, Codepi, a French telecom provider launched its PBX trunking and unified communication solutions in partnership with Centile ISTRA platform. This original launched solution will succor Codepi clients to utilize collaboration and communication tools with original features including VoIP.

    In October 2016, 3CX, a unified communication provider has entered into the partnership with NTES, an Ireland based IT support specialist. This partnership will succor 3CX to provide VoIP PBX to provide end-users across Ireland the occasion to achieve tremendous cost savings on their phone systems while simultaneously streamlining communications.

    In IP PBX solution market there are many vendors some of them are Huawei Technologies, Toshiba Corporation, Mitel Networks Corporation, NEC Corporation, Microsoft Corporation, Cisco systems and others.

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    Regional Overview

    Presently, North America and Europe is holding the largest market participate for IP PBX solution market due to elevated adoption of unified communication technologies and VoIP technology in many great industries such as hospitality, BFSI and healthcare. The adoption of cloud based platform is besides impacting the market for IP PBX solution in a positive manner as great solution providers hold started providing these IP PBX solutions on cloud to little enterprises which is less in cost.

    In Europe region, the market for IP PBX solution is witnessing elevated growth rate due to the increasing claim for video conferencing platforms among businesses that can live self-hosted, cloud hosted and hold multi-tenant deployment option.

    The Asia Pacific region is following the Europe region in IP PBX solution market. This market is expected to hold the highest growth rate in coming years due to the adoption of cloud based offerings significantly.


    Texas School for the Deaf Partners with Sorenson Video Relay Service --VRS-- to Facilitate Video Communication for Students and Staff | killexams.com true questions and Pass4sure dumps

    AUSTIN, Texas & SALT LAKE CITY--(BUSINESS WIRE)--Sept. 16, 2003--   Sorenson VRS will live Incorporated into the Communication Curriculum and Job Training Program at Texas School for the Deaf  

    The Texas School for the Deaf (TSD) and Sorenson Media(R) today announced that TSD will implement Sorenson Video Relay Service(TM) (VRS) for both TSD students and staff. TSD decided to adopt Sorenson VRS based on its ability to deliver the highest-quality video relay service through its state-of-the-art relay solutions and answerable interpreting service.

    "TSD serves deaf and hard-of-hearing children in the condition through their school programs and their Educational Resource center on Deafness (ERCOD), which provides outreach services to every Texans. TSD offers an environment where complete communication access is available to ensure that every children compass their potential," said Dr. David Coco, outreach specialist at ERCOD. "Sorenson VRS expands TSD's communication options and facilitates access to the hearing world."

    Sorenson VRS enables deaf and hard-of-hearing individuals to effectively and naturally communicate with the hearing world. Using the Sorenson VP-100(TM) videophone appliance connected to a TV, or a personal computer equipped with a Web camera and Sorenson EnVision(R) SL video relay software or Microsoft(R) NetMeeting(R), both deaf and hard-of-hearing users are able to plot calls to family, friends or commerce associates through an ASL interpreter and a broadband Internet connection.

    Several Sorenson VP-100 videophones are already in utilize by students and staff in the TSD middle school and elevated school dormitories and additional units will live installed later this month. Eventually, TSD plans to do VRS available to every of the TSD staff and 450 students.

    Daniel Meek, a 10th grader at TSD said, "VRS makes communicating by (video)phone more equal to the passage hearing people communicate. It is easier to express myself using symptom language than typing."

    TSD has begun to provide training classes for its staff and students on how to utilize the Sorenson VP-100 videophone to plot Sorenson VRS calls. Additionally, TSD plans to incorporate VRS training into the communication curriculum. For example, the Career and Technology Education (CTE) program, which teaches elevated school students how to prepare for employment interviews, will include VRS training. By learning how to plot video relay calls, "students will live able to apply for jobs and do contacts that were previously not easily accessible to them," said Coco.

    "Sorenson VRS is the perfect fitting for the faculty and students at TSD," said James Lee Sorenson, CEO at Sorenson Media. "It was developed with the goal to smash down the communication barriers for the 28 million deaf and hard-of-hearing Americans. Sorenson Media is honored to hold TSD integrate Sorenson VRS into the school's facilities, curriculum, and job training program."

    About Sorenson VRS

    As a service to the deaf and arduous of hearing community, Sorenson Media developed the Sorenson Video Relay Service (VRS), an exclusive integrated solution of videophones and video relay software that offers the highest-quality video relay service in the nation. Deaf and arduous of hearing individuals are able to conveniently plot video relay calls to anyone through either the Sorenson VP-100 videophone or Sorenson EnVision SL, or Microsoft NetMeeting video relay software. Hearing users who want to plot a video relay call through a touchstone telephone line to a deaf or hard-of-hearing user may access Sorenson VRS by calling toll-free 866-FAST-VRS or 866-327-8877 and giving the contact information (i.e., name, videophone number or IP address) to the video relay interpreter. Sorenson VRS takes care of the rest by routing the call with the user's preferences through the Sorenson VRS call center to a certified interpreter agent. For more details on Sorenson VRS, delight visit www.sorensonvrs.com.

    About Texas School for the Deaf

    Founded in 1856, Texas School for the Deaf is the oldest continually operated public school in the condition of Texas. In addition to providing education and support services for students from birth through age 22, TSD serves as a clearinghouse for information about deafness and is a valuable resource to Texans of every ages who are deaf or hard-of-hearing.

    About Sorenson Media

    Sorenson Media (www.sorenson.com and www.sorensonvrs.com) is the recognized technology leader in video services, video compression and video communication to better the trait of communication over the Internet. The company's products and services include the industry's highest-quality video relay service, award winning video compression solutions, and the market-leading broadband Internet videophone technology.

    (C) 2003 Sorenson Media. every products and brand names are trademarks or registered trademarks of their respective owners.


    VoIP done right: 11 best practices for poignant to cloud-hosted PBX | killexams.com true questions and Pass4sure dumps

    cloud voip

    Too often, cloud hosted VoIP gets a defective rap on the internet. People bashing provider A because call trait stunk. Or giving provider B a tough time because staff constantly had "fishbowl effect" issues with the service. I've read many of the reviews out there, and I'm here to set the record straight about cloud VoIP: the majority of these negative reviews are pointing fingers the wrong direction.

    Much of what people survey online about cloud hosted VoIP negativity is FUD -- partially being peddled by customers with poverty-stricken networks, and partially by some nefarious traditional premise-based VoIP telco providers trying to derive the wave of customers poignant to the technology.

    I'll live the first to admit that when done right, cloud hosted VoIP (or cloud PBX, as some refer to it) is a wonderful option for modern business telephone service. It's extremely cost effective; can live used nearly anywhere if needed; and requires null of the hardware investment that traditional on-prem systems necessitated in the past. But what exactly constitutes done right?

    As a managed service provider (MSP), I've been answerable for proper implementation of dozens of successful cloud hosted VoIP installations. And I've besides had to render just as many SOS cleanups for those who jumped in two feet first without doing their homework. Furthermore, some clients that decided to remove the VoIP plunge without consulting us or adhering to best practices, ended up ditching their systems and pinning their misrouted guilt on those "terrible providers" as they call them. Hence the judgement the net is complete of so many untruthful reviews on otherwise obliging and honest providers.

    If there's one thing I've learned about cloud PBX over the years, it comes down to one simple theory:

    On Cloud Hosted VoIP, You Are Only As obliging as Your Weakest Link

    That's it. Short and sweet as a concept, but the true import here is different depending on client situation. Therein lies the devil that sits within the details. Your weakest link may certainly live far different that someone else's weakest link. What shapes sequel fragile links remove when discussing cloud hosted VoIP?

    I hold to peek no further than true client situations for examples here. It could live a terrible single DSL WAN link as an internet provider. It could live cruddy Cat5 wiring within the walls, without a proper patch panel system at the rack backbone. It very well could besides live a terrible SMB router that they picked up from the local office supply store for under $100. You designation it, we've seen it.

    telecom-tutorial-telco-closet

    A spotless network backbone for VoIP follows industry best practices, which includes discrete Cat6 wiring going into trait patch panels, which is then interconnected into commerce class switch equipment. A messy/incomplete network closet should live the first order of commerce before ordering VoIP service. (Image Source: L-Com.com)

    Before you pick to deem a transition to cloud hosted VoIP for your company's telephone needs, here are some tried and proper best practices I've gleaned from years of handling this in the wild. They don't need any more facetious reviews of cloud VoIP providers that are getting an unjust defective wrap due to circumstances beyond their control.

    11. Questions You Should live Asking Any Prospective VoIP Provider

    Too many times, they are pulling people out of defective provider situations that could hold been avoided with either proper consultation in conjunction with a neutral VoIP expert. Or, due diligence could hold been accomplished just by pegging a prospective VoIP provider with some simple questions that sequel providers' feet to the fire.

    Before signing on the dotted line, here are the items you need to gain answered:

  • What kindly of support sequel they offer? Any cloud VoIP company worth their weight should hold 24/7/365 support. A premium is if the support is every American based, but this comes at a premium, irony you. CallTower, the company they utilize for their own hosted Skype for commerce VoIP needs, offers this.
  • What great customers sequel they service? trait VoIP providers every hold larger enterprise "wins" which they should live able to brag about. The actual names don't matter as much as them being able to attest to owning such accounts. If the company stutters on its enterprise client list, live wary. Enterprises are definitely poignant to cloud hosted VoIP, and you want reassurance that this provider is handling some great accounts that hold their own reputations on the line.
  • Do I need any special rig onsite? Some providers fondness to sneak in rig requirements, fondness the need for session margin controllers (SBCs), specialized servers, or other pricey gear which may not live discussed on sales calls. live blunt on initial conversations and ensure that no specialized gear is needed beyond the core basics of what a VoIP-grade network needs anyway fondness a obliging firewall, switch(es), and desk phones. Specialized rig usually leads into talk about pricey maintenance plans which are money makers for some wily VoIP companies.
  • Can their desk phones/soft phones toil anywhere? This is hitting at the heart of the viability of their service as being accessible and usable anywhere with a data/internet connection. The best cloud-hosted VoIP providers every plight usability anywhere there is internet. But live precise on this question. While the likes of CallTower, RingCentral, and 8x8 allow you to truly remove your desk phone anywhere you go, some VoIP providers qualify their statement by aphorism you need to live on your "home base" internet line aka your office.
  • What is the condense term? Cancellation fees? This varies by provider, of course, but you need to ensure you know your term details and what it will remove to back out of an agreement. Cancellation fees are the ultimate detail any salesperson would ever pick to argue without being asked.
  • Is pricing promotional or locked in? Many providers out there will utilize crafty promotional pricing to tempt you in. Many of the cable providers are very guilty of this on their hosted phone systems (which I sequel NOT recommend by the way). gain your pricing details in writing, and ensure you know how long a promotion is lasting, how many desk phone lines it affects, and what the original pricing will live post-promotion.
  • How many toll free minutes are included? Almost every providers advertise fancy toll free capabilities. But toll free minutes usually compass at a premium in the industry. As such, gain these details in writing and ensure you are getting the package you need if you are going to faith on toll free incoming calls.
  • How many fax pages are included? Faxing, either via ATA adapters to physical fax machines, or eFaxing, comes with limits on incoming/outgoing pages. Find out up front how much faxing you can sequel and across how many users/adapters. Many providers gloss over these details during discussions as people usually don't examine for clarification here.
  • Do I gain my own web-based administration portal? How facile is it? The best providers out there hold rock solid web based admin portals you can utilize to configure your service. The not-so-great ones advertise portals, but they are buggy, messy, and usually require calls to support to fix issues caused by the cruddy interfaces. I've got a few providers I could name, but I'll abstain here. gain a test drive on the web portal to survey if it meets your needs. RingCentral and 8x8, two providers they love, hold awesome web portals which allow clients to do any adjustments they wish.
  • How quickly sequel they implement original technologies? This is key in distinguishing if the company is a market leader, or just one playing constant enmesh up. Many lesser hosted PBX providers are behind as molasses to implement software updates or do evolutionary leaps on their systems. This was one of the biggest factors which pushed us to travel with CallTower for their hosted Skype for commerce service, as other players they checked out were lagging far behind the curve in the software they were using.
  • Do they hold a visitation period? Don't live afraid to remove a test drive. every the best players in cloud VoIP hold visitation periods you can remove handicap of. If a provider claims they don't proffer trials because their other clients don't examine about them, or that they don't hold the ability to, steer clear. The major players they recommend to clients fondness CallTower, RingCentral, and 8x8 every hold industry touchstone trials which allow any client to play with the system they are buying into before jumping two feet forward. You wouldn't buy a car without test driving it; don't deal your VoIP system any differently.
  • What does your SLA peek like? While Service level Agreements (SLA) aren't rubber stamps for the uptime you will survey from a provider, they sequel contour the kindly of reimbursements/credits you are owed in situations of non-delivery or outages. A level of four 9's (99.99% uptime) is the very least you should live seeking from a provider. This equates to about 52 minutes of downtime per year which is quite acceptable for most companies. Obviously, the more 9's you can garner, the better, but live realistic and don't pay hefty premiums to gain a 100% out of a provider. It's a baseline to utilize for comparison among providers for the most part.
  • Be sure to gain input from key stakeholders in your organization BEFORE calling a sales rep, as you will likely build a question list with items that are custom to your needs. Fact finding up front is captious to avoid wasting time on providers who can't match your requirements list.

    10. HIPAA Certainly Does Apply to Cloud VoIP

    Are you a Covered Entity (CE) or commerce Associate (BA) regulated by HIPAA's iron grip? Then the question of HIPAA compliance should live one of the first items you peg a VoIP provider with. Many VoIP providers out there worship to wiggle around this commodious issue by stating that they are covered under the "conduit exception" under HIPAA regulations. Unless they are offering you service which is purely in the contour of a simple analog telephone line for calling/faxing, they likely shouldn't live using the "conduit exception" argument.

    And as such, this is an region with a lot of smarting air around it. I'll live quite honest here and order it fondness it is: the only cloud hosted VoIP provider I know of which is 100% guaranteed HIPAA compliant is 8x8. I'm not trying to sequel a cheap plug here -- these guys will symptom a commerce associate agreement (BAA) on the spot for any client who needs one, and they hold numerous pages online outlining their strict adherence to HIPAA compliance regulations.

    HIPAA compliance is an all-encompassing methodology not only relating to the security of the technologies being used on their backbone, but how calls are fully encrypted; how data fondness voicemails/faxes are stored; and the policies and auditing they employ to uphold their compliance stance.

    A cloud VoIP provider sidestepping the topic by claiming "conduit exception" isn't solemn about gaining your business, and you should walk away.

    VoIP provider 8x8 has an excellent blog post about why holding your VoIP carrier accountable for HIPAA compliance is super important.

    9. Don't travel With the Cheapest Provider Around

    As if this one needs restating. But too many clients are purely shopping on cost point. If you are one of those merely driven towards cloud hosted VoIP for cost alone, you may likely live sacrificing other significant facets fondness stability/uptime or 24/7 support.

    In fact, many of the "low cost" providers out there don't even hold telephone support and faith on email based support or worse, forums. An case of a very low cost provider that advertises extremely cheap pricing, but skips on phone support, is CallCentric. Don't let cost alone override other considerations for a trait VoIP provider.

    8. Don't Let Vendors propel On-Prem PBX Boxes as Silver Bullets

    I survey this a lot in their industry. Many vendors worship to propel traditional on-premise PBX units, fondness Avaya IP Office systems or similar, as they hold shoe-ins which guarantee their ability to hold their feet in the door with service contracts, maintenance agreements, and the like. There are numerous reasons I dislike this approach for phone service these days:

  • These boxes are single points of failure. Only the biggest enterprises can afford truly redundant on-premise PBX systems, with dual or triple PBX boxes, etc. Most SMBs will live sold a single PBX which becomes the lifeline of their phone system. If the unit dies? You're down until it gets replaced. If it needs original parts in 6-8 years due to failures? You're hoping the phone guy can find parts on the open market, or you're plunking down the cash for a original PBX. Avoid this messy quagmire.
  • Your phone service is NOT truly universal. Want to remove your desk phone home or on the road? obliging luck without VPN. Traditional VoIP PBX boxes require consistent network connection back to the office where the PBX sits. Services fondness CallTower and 8x8 toil ANYWHERE in the world regardless of what network you are on. This is captious especially for times of emergency where you can't remove your PBX and rebuild in another office quickly.
  • PBX units usually require specialized PRI service. PRI lines are special carrier lines that are built to interconnect office PBX systems with the rest of the world. But they compass at a cost which is usually considerably more costly than what cloud hosted PBX can proffer over BYO internet lines.
  • There are other specifics I could gain into, but the above three are the main items of interest I utilize as pushback when clients talk to PBX-centric vendors. Unless you hold a compelling commerce judgement to travel the PBX route, cloud hosted VoIP is (usually) your better option.

    7. Know Your VoIP trait Metrics: Bandwidth, Latency, Loss, Jitter

    Too many clients on the hunt for VoIP are stuck in a tunnel-vision discussion about their internet needs related to a single metric: bandwidth. While important, this metric only tells one fragment of the story. This is because, simply put, you can hold a pipe that is quite bulky (like a 40Mbps connection from your cell provider) but that doesn't move it's necessarily fast. And this is where many well-intentioned people gain burned with VoIP.

    Here are the key metrics for internet and VoIP trait which you need to know:

  • Bandwidth: Describes how "fat" of a pipeline you are being given, with numbers correlating to download and upload speeds.
  • Latency: This is the second fragment of the primary equation which determines how "fast" your link to another party is. Lower latency is ALWAYS better and is usually king on hardline ISP connections. Cellular and satellite ISPs are notorious for having terrible latency which is KILLER for trait VoIP calls.
  • Jitter: In unostentatious terms, the timing gaps between data packets being sent out on internet lines. defective jitter is higher in millisecond count, with low or nonexistent jitter being best. Hardline ISPs hold better jitter metrics than cellular/satellite services on the average.
  • Packet loss: Ever lose mail you've sent out in the postal system? That's the true world equivalent of packet loss. obliging ISP lines should hold zero packet loss. Even just a few percent of packet loss equates to terrible VoIP calls.
  • There is an excellent primer on some of these terms with deeper explanation available on DSLReports.com.

    And if you are interested in testing your WAN connection trait before getting VoIP, RingCentral has a distinguished utensil available for putting your line(s) to the test. They likewise besides proffer a capacity test utensil to survey how many VoIP connections your current setup can wield at various trait levels.

    Bandwidth02

    Bandwidth, which is the metric most ISPs sell their services upon, tells only fragment of the VoIP story. The term relates to how bulky of a pipeline you are being given in two directions (upload/download) for your needs. But having a bulky pipe doesn't always equate to a quickly pipe. (Image Source: Coolnerds.com)

    After reading the above definitions, your goal should live clear: remain away from cellular/satellite ISP providers and opt for cable/fiber service where possible.

    6. Wired Always Beats Wi-Fi, But if you Must...

    The highest trait VoIP backbones are always built on solid, Cat6 entrusted networks from the core routing/switching rig out to the actual endpoints (desk phones, soft phones, etc). This is because wired connectivity has a elevated level of assured delivery and trait guarantees that they just can't achieve with Wi-Fi-based VoIP yet.

    I know situations will arise where it's not possible, or financially feasible, to gain wired connectivity back to every desk phones. Or some workers hold no choice but to utilize Wi-Fi off devices out in a warehouse or similar office setting. If you've got to travel off Wi-Fi, here's how to do the best out of a defective situation:

  • Get staff devices onto their own dedicated SSID. Using dedicated SSIDs for staff devices not only ensures segmented security from guests, but it besides means you can sequel in plot things fondness traffic limits on guest Wi-Fi traffic while giving your staff devices priority. They do it a point to always implement this when deploying their go-t0 access points of choice for VoIP, Meraki MR series units.
  • Get off 2.4GHz and onto 5GHz when possible. Again, another region that is made super facile if you're using the right gear. Meraki's MR series access points hold endemic "band steering" capability which allows us to constrain any and every devices over to 5GHz transmission if they are capable of it. This ensures less congestion, and allows said devices to operate with more stable signals that will live less affected by the nasty items above fondness jitter and latency.
  • Disable legacy bitrates and 802.11b. Legacy Wi-Fi technology fondness 802.11b and associated speeds, usually under the moniker "legacy bitrate" or similar, drive down performance/stability of other devices. They simple switch this option off when they configure the Wi-Fi setup.
  • Plan your channel map wisely, or employ smart auto-channel access points. The more neighbors' toes you are stepping on when it comes to Wi-Fi spectrum, the worse off your devices will be. If you are using non-intelligent access points which need manual channel configuration, map your location out and procedure your channel usage accordingly. They fondness leaving that logic up to bright auto channel tuning, something that Meraki's MR access points provide out of the box.
  • As I said, wired is king... but Wi-Fi can live made to toil decently well with the right equipment.

    5. VLANs hold NOTHING to sequel with VoIP Quality

    There is a long held belief on the internet, coming somewhere from the trenches of geekdom, that VLANs are anyhow this saving grace and panacea when it comes to VoIP performance. It's as if any mention of VoIP issues always circles back to this notion of "just utilize VLANs." This is absolutely WRONG and couldn't live more short sighted and off base.

    VLANs are strictly a SECURITY related function of network design. Many people mis-associate the usage of divide subnets for data and voice networks as VLAN'ing, but this is merely because many bright firewalls combine both aspects into one operation. The usage of divide subnets is the key fragment to any kindly of segmentation you want to build into your network -- NOT the VLANs.

    You don't hold to remove my word for it. Discussions fondness this and this online sequel a distinguished job at having other experts interpret the nuances of why VLANs are ineffective for performance improvement or QoS needs.

    The usage of strict VLANs unnecessarily complicates your network design with zero added benefit. Only if your DHCP backbone forces you into a combination VLAN/subnetting segmentation mentality should you live using VLANs (as sequel the Meraki MX series firewalls they usually employ in VoIP scenarios.)

    4. It's UPLOAD, Not DOWNLOAD Speeds, That Kill Cloud VoIP

    Most internet providers proffer service in asymmetrical manner these days, aside from dedicated pipes in the contour of expensive fiber or metro ethernet. While these are very cost efficacious pipes most of the time, they are usually dogged by the reality that download speeds are almost always FAR greater than upload speeds.

    So remove a typical Comcast coax cable line, for example. Comcast offers various quicken levels, such as 16 down / 3 up, 25 down / 10 up, and 50 down / 10 up cost points, to designation a few. As you can see, upload speeds are never as generous as download speeds.

    And this is why I mention this very point. Your download quicken is likely not to live a factor in poverty-stricken VoIP performance, as download bandwidth from the commodious players is usually very generous even on low plans.

    WAN pipes fondness DSL lines, which they are sadly stuck with as a backup pipe at their own office, are pegged at nominal speeds fondness 6 down / 1.5 up. If you are sharing a single WAN line for both regular computer/server data needs and your VoIP connections, then you are at very elevated risk for VoIP trait issues on such little lines.

    The logic here is pretty facile to remember: live more watchful of the UPLOAD you are getting from an ISP; download speeds will rarely if ever compass to live an issue.

    3. travel With Cat6 Wiring When Possible, And Always utilize PoE Switches

    Core wiring infrastructure is captious to distinguished VoIP performance. As I said earlier, you're only as obliging as your weakest link. In many situations, customers are fighting with conventional wiring and failing switches, and calling me nosy as to why their VoIP sustain is sub optimal.

    Without getting too technical, VoIP is a VERY fine transmission on your network, and traffic degradation/fluctuations due to poverty-stricken wiring or cheap switches/routers shows very quickly. In some cases, they hold had to compass in and re-wire a customer network with fresh Cat6 and brand original gigabit switches to unravel the problem. Many times, they enmesh this up front before a client even is allowed to do a dawdle to VoIP, so as to avoid a defective sustain preemptively.

    If a wiring contractor is offering to install lesser Cat5 or Cat5e, just order no. The extra cost of going Cat6/Cat6a is very minimal these days, and will not only guarantee a cleaner sustain on cloud VoIP, but will besides doubly future proof your network for 10gig ethernet which will likely live touchstone on devices in 6-10 years.

    traditional-vs-poe-camera

    Going with PoE-enabled switches is a no brainer these days. It allows for the delivery of data and power over a single line (Cat6 usually) as opposed to forcing desk phones to utilize AC adapters plus a data line. Filtered power is guaranteed to every desk phones, and AC adapter hassles are completely avoided. They don't roll out VoIP without it these days. (Image Source: CableOrganizer.com)

    Lastly, if you are replacing your wiring, it's usually a obliging time to address putting in original trait switches. Don't travel with the cheap stuff here, but there's likewise no need to travel top shelf either. They fondness to travel with Meraki switches when possible, but due to their higher cost, distinguished subs are Cisco little commerce SG200/SG300 series units, or Netgear's PROSAFE commerce line. And don't skip on the PoE (power over ethernet)!

    The judgement why using PoE to power your endpoint phones is captious is twofold. First, it allows you to ensure you are passing clean, filtered power to every phones since the switches should hold power supplied from a secure power source fondness a UPS. Second, you are reducing the points of failure on the phones since you don't hold to worry about staff unplugging AC adapters, kicking them, damaging them, or using up AC ports below desks.

    PoE is almost a necessity if going with VoIP these days. The number of problems they hold seen on non-PoE deployments is not worth the headache.

    One ultimate word on switches: if financially feasible, gain divide dedicated switches for your VoIP phones and ones for data connections to computers. This is especially key on great deployments. They do this a requirement for most commodious VoIP rollouts they handle. The nice fragment about this is you can apply divide management/QoS policies to the switch ports for a given side en-masse without worrying about affecting the other side of your network. Plus, you can easily utilize subnetting segmentation that is controlled from the upstream port (in their case, usually a Meraki firewall) to hand out dedicated addressing for that side of the network.

    This makes voice/data separation dirt facile and super manageable without much of the headache that traditional per-port VLAN mapping used to entail.

    2. Two WAN Pipes Are Always Better Than One

    Going with cloud hosted VoIP brings up the danger that they are potentially relying on the stability of a single pipeline back to the internet for their voice traffic. Pipes gain cut, outages occur, and every of this is a common fact of life. Even dedicated circuits with hypothetical uptime policies/SLAs gain hit -- and I've seen this countless times over the ultimate few years.

    Which is partially why I don't faith my eggs in one basket, even in the case of expensive fiber lines with lengthy SLA language. Going with dual WAN pipes, even from "best effort" carriers, is usually better than relying on the trusted word of a single carrier.

    Our touchstone fare approach to dual WAN lines is usually to hunt out two coax line providers that can proffer distinguished bang for the buck service, and likewise, bring in service from two divide networks. NEVER settle on two divide pipes from a single carrier -- fondness Comcast, for example, which we've seen done on some installs. If the provider as a entire is experiencing issues with their coax backbone in the area, both of your hypothetical divide lines will live toast.

    So double up with divide lines from different providers. Comcast as your primary, and maybe RCN as your secondary. Or ATT Uverse as your primary and WOW cable as your secondary. Whatever combination you choose, just live sure to size your bandwidth needs properly as mentioned earlier.

    The likelihood of two carriers going down at the same time is super slim, and probably only going to chance in the physiognomy of a major disaster, fondness a tornado hitting a property. But at that point, you've got bigger issues on your hands than worrying about internet uptime.

    The other premium about dual pipes? As I argue in further detail on my number 1 point below, dual pipes can live used to proffer load balancing for your entire network. Given you are employing a smart firewall/router than can apply such logic, traffic load can live spread out amongst two lines simultaneously to remove handicap of the additional bandwidth afforded by a second pipe.

    In the case of a single line going down, your entire network then goes into a single-WAN operation until the other pipe comes back up. Then, you can travel back to leveraging both connections at once. A crafty, trim feature which is well worth investigating. They utilize it at their own office on a Meraki MX60, and at many client sites, and it rocks.

    One word of caution: remain away from cellular/satellite service as a primary or secondary line. VoIP, as mentioned before, does NOT fondness the latency/jitter problems with these wireless carrier services, and your VoIP trait will suffer greatly because of it.

    1. Don't Skimp On the Firewall -- AKA the Brains of Your Network!

    Not every routers/firewalls are created equal. And anyone that tries to order as much clearly doesn't hold true world sustain deploying elevated density, elevated stability VoIP environments. That $100 off the shelf unit from Best Buy or Staples likely won't sequel the trick. And yes, I sequel know many cloud hosted VoIP companies advertise some of these cruddy models on their websites. But the number of times we've had to supersede these with commerce class units are innumerable thus far.

    Even just searching for a "business class firewall" in common won't bow the right results without some fine toothed combing across what the innards of the actual devices truly offer. Here are the determined items you should live requiring of any original firewall to manage the backbone of a cloud hosted VoIP network:

  • QoS capability for necessary VoIP ports. Cheap routers will merely proffer you switches that whirl on/off basic QoS functionality for areas fondness "gaming" or "voice." These dummy switches are worthless in my opinion, as your VoIP provider and my VoIP provider could hold completely different definitions of how VoIP travels to/from their network. This is why having the ability to custom control which ports gain what kindly of QoS treatment is critical.
  • Bandwidth limiting on a per-device basis. This is usually reserved for routers/firewalls over the $400 or so cost range, but this aspect is key to ensuring everyone on a network is playing fair. Let's physiognomy it: bandwidth, no matter how much of it you have, is a limited resource. Even a 150Mbps pipe can live torn apart by just a handful of abusers. That's why they require the firewalls they roll out for VoIP hold bandwidth governors, or limiters, that are enforced on a per-device basis. This ensures just play, especially in situations where smaller pipes are at play.
  • Ability to track down abusers and what they are doing. There may live other bandwidth or performance sucks affecting your network which may not live identifiable up front before a cloud VoIP rollout. Are there some on the network using the office for their personal World of Warcraft updating needs? Are some people deciding to let personal laptops download BitTorrent files every day? These are the mystery items which can Kill VoIP but which cannot live easily pinpointed without proper insight/analytics capabilities. Invest in a firewall which lets you dig into this data and remove action on it. Meraki's entire MX firewall line, for example, offers this capability.
  • Ability to whirl off SIP-ALG and SPI Firewall features. Many cheap firewalls hold forced-on SPI Firewall functionality, which is excellent for security, but in many cases causes issues with cloud hosted VoIP due to how traffic is inspected and dropped. Likewise, SIP-ALG is a feature which many router makers implement to attempt to intelligently wield VoIP traffic, but which almost always fails to toil (don't examine me why -- it just never works, and you can read up further on this messy feature here). Ensure that the router you are purchasing has express switches to whirl this stuff off, or that these functions don't impede on cloud VoIP from your provider of choice. As a note, since I've been heavily speaking to the magic of Meraki's MX boxes, they sequel NOT utilize SIP-ALG as far as I know, and their implementation of SPI firewall technology actually works fine out of the box with no need to live shut down. Yay!
  • How does patching peek on the device? Does the firewall need manual intervention to live patched, or can it wield its own patching? This is captious to ensure security fixes are being implemented; bugs squashed as they are found; and performance improvements delivered when available. They fondness Meraki devices since they sequel this without making us raise a finger.
  • Can you call someone to succor with emergency configuration questions? For most cheap routers, the reply here is "no" outside of a little window you may gain after purchase. This is unacceptable for companies that will faith on such a router to power their data and voice network day to day. I'd rather not leave my luck to the gremlins. gain a router that comes with 24/7 support, either in the contour of bundled support or via a license.
  • While the above won't guarantee that you won't gain stuck with a non-compatible or functional firewall when it comes to cloud VoIP, these are tried and proper facets that they hold compass to faith on over the years.

    In general, their company stands behind the reliability and stability that has been proven from the Meraki MX-series firewalls they hold in the field. These units are so entrusted with their cloud hosted VoIP rollouts that they pretty much exclusively hold settled on using them for nearly every client situation. In fact, if you want to compass onboard as a managed support customer with their company, they won't let you on without having one of these boxes at your office.

    mx64w-mantle

    The Meraki MX64W, shown above, is a firewall they hold battle tested time and time again with excellent results handling cloud hosted VoIP. We've tried Sonicwalls, Cisco ASAs, Netgear units, and everything in between, and hold coming back to Meraki's MX line of devices. They just work. What more could they examine for?

    Many people hold had pretty decent luck with Sonicwall, but after a messy support sustain during a stressful deployment on a TZ-series router ultimate year, they are steering pellucid of the devices now. I know complete well it's a situation that could live isolated to us, but they hold puny judgement to dawdle away from the rock-solid nature of Meraki's boxes.

    Regardless of which direction you travel with your router, just remember: sequel NOT SKIMP HERE! A cheap firewall usually yields cheap results.

    Cloud Hosted VoIP Works Well When Planned For Accordingly

    Like with any original technology change at your business, proper planning is key and downright captious in many ways. Jumping the gun and ordering service from the likes of a RingCentral or CallTower Hosted Skype for commerce offering without due diligence is recipe for disaster.

    And faith me, they hold seen it countless times out in the wild. Just fondness you can't propel the best race car in the world to its peak performance if the road beneath it stinks, cloud hosted VoIP is very much a similar beast.

    It loves low latency. It expects redundant, dual WAN pipes. It excels when delivered over quality Cat6 lines and matching switch equipment. And downright thrives when managed with intelligent, VoIP-aware firewalls such as Meraki MX-series boxes.

    Is there a cookie cutter approach to delivering the sole "answer" for trait cloud hosted VoIP? Absolutely not. Each office and scenario will require its own dedicated procedure for filling in the blanks.

    Hopefully the above best practices can give you the tools necessary to do the right decisions when investing in cloud hosted VoIP. For most companies, they only hold one solid chance to sequel VoIP right -- do it count on the first try.

    Photo Credit: Gazlast/Shutterstock

    Derrick WlodarzDerrick Wlodarz is an IT Specialist who owns Park Ridge, IL (USA) based technology consulting & service company FireLogic, with over eight+ years of IT sustain in the private and public sectors. He holds numerous technical credentials from Microsoft, Google, and CompTIA and specializes in consulting customers on growing smarting technologies such as Office 365, Google Apps, cloud-hosted VoIP, among others. Derrick is an dynamic member of CompTIA's theme Matter Expert Technical Advisory Council that shapes the future of CompTIA exams across the world. You can compass him at derrick at wlodarz dot net.



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