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132-S-708-1 Specialist- Avaya Voice Self-Service Design Elective

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132-S-708-1 exam Dumps Source : Specialist- Avaya Voice Self-Service Design Elective

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Avaya Specialist- Avaya Voice Self-Service

Avaya launches gregarious platform for chatbots | killexams.com existent Questions and Pass4sure dumps

Avaya has launched the primary gregarious platform for chatbots, which in response to the dealer will herald an enormous jump ahead in client self-service at GITEX know-how Week 2018.

Drawing parallels from typical gregarious media, Avaya's newest innovation offers a structured platform for bots to own interaction each and every other in a comfy and regulated routine with the intent of extending the talents and effectiveness of every individual chatbot.

based on  the unified communications (UC) and muster centre (CC) solutions dealer, it is furthermore demonstrating a couple of imaginative solutions that will carry the bar for consumer provider and pride.

The company is furthermore demonstrating the mixing of AI-enhanced applied sciences with Avaya's systems, together with biometrics and actual time sentiment evaluation to its conversation platforms, enabling corporations to bring up voice as a key person interface for richer, more seamless, comfy customer and employee experiences.

Nidal Abou-Ltaif, president, Avaya international, says: "With automation, businesses can overcome their human aid boundaries and meet these customer expectations with the aid of delivering seamless, intuitive and smart experiences throughout complete feel elements."

Abou-Ltaif says ‘at complete times-on' client service will furthermore be executed via Avaya's gregarious platform for chatbots. He provides that a key shortcoming of the natural commercial enterprise chatbot comes in the incontrovertible fact that they're constantly domain-attuned. "This vastly limits their capacity to completely and successfully provider clients' requests when the information they require lies outdoor its area," he explains.


Avaya Brings Biometrics, AI to muster middle options | killexams.com existent Questions and Pass4sure dumps

call core solutions professional Avaya has more desirable its utility construction paraphernalia and enterprise virtual aide offerings.Avaya Brings Biometrics, AI to  muster  seat Solutions

The industry says its SDK now helps subtle synthetic intelligence, allowing for conversational consumer interplay, and even a sentiment analysis function that can support client calls to be automatically routed to the acceptable channels. Avaya furthermore says its platform now supports biometrics within the variety of facial and voice cognizance, which may furthermore be used to enable exotic two-component authentication.

in the meantime, Avaya has additionally upgraded its Equinox Unified Communications platform, which now supports voice-based mostly virtual assistants from Google and Microsoft. The platform is designed to tender a private, virtual aide to each and every assigned employee in an commercial enterprise atmosphere, and to that conclusion leveraging the highly advanced conversational AI techniques of these tech giants guarantees powerful efficiency.

Commenting on the upgraded solutions, Avaya solutions and technology VP Chris McGugan gestured to the broader selection for voice-based interaction among buyers. “Voice remains the cornerstone of consumer service, and there's a lucid probability for its extended utility to enhance client journeys.”

the brand unique solutions additionally replicate the becoming significance of AI, an enormous style that Avaya locked into about a 12 months ago with its announcement of A.I. join, a consumer facts and conduct analysis device developed in collaboration with Afiniti, Scoredata, and voice biometrics professional penumbra Communications.

October 11, 2018 – with the aid of Alex Perala


Altura Achieves Avaya services ascend expert Certification | killexams.com existent Questions and Pass4sure dumps

FULLERTON, Calif.--(enterprise WIRE)--Altura communication solutions, an Avaya Platinum BusinessPartner, with offices nationwide, is being diagnosed via Avaya, a number one international company of enterprise communications purposes, techniques and features, for attaining their capabilities ascend professional (SDS) certification as Implementation expert.

The SDS certification confirms that Altura has talent in the edge and qualifications needed for knowledgeable start of the entire purview of implementation services to Avaya purchasers. Altura is considered one of a select group of Avaya BusinessPartners to achieve the certification.

Altura helps companies in the reduction of cost and efficaciously dash their operation by providing a wide array of exorbitant satisfactory voice, voice over IP, records, messaging, wireless and merit contact with middle functions and options. working across the U.S., Altura helps thousands of shoppers together with Unisys, Honeywell, Dartmouth Hitchcock scientific core, unique Jersey Transit, the condition of latest Mexico, the condition of Connecticut, and others who savour discounts from Altura’s custom-made services including community analysis, Contact seat Optimization, and life Cycle carrier and help.

"Altura is honored to be recognized by means of Avaya for their number 1 rated capabilities," according to Bob Blazek, CEO and President of Altura. "The Avaya SDS designation signifies to their customers that Altura continues to lead the container in practicing, setting up the imperative edge and credentials to exceed their capabilities wants."

"Altura continues to give the maximum degree of provider for his or her shoppers," talked about Carol Giles Neslund, vice chairman, North the us Channel revenue, Avaya. "The SDS designation is an affirmation that Altura has exhibited a checklist of success in serving purchasers and has taken their service delivery to the next degree via extra training and entry to Avaya global features tools and methodologies."

The Avaya SDS program has four areas of designation: Implementation professional for authorized Avaya channel partners, Implementation expert for functions-best channel partners, and guide professional and Integration knowledgeable for Platinum, Gold, and Silver-certified channel companions. taking piece channel partners own entry to Avaya international capabilities and a huge purview of different Avaya supplies to support them convey a attribute provider event to purchasers.

About Altura

Altura verbal exchange solutions, with workplaces nationwide, is one among Avaya's largest Platinum approved industry partners and a leading company of verbal exchange enabled solutions and skilled functions to businesses. For very nearly two many years, organizations complete through North the united states own trusted Altura with fixing their enterprise concerns. Altura’s precise rated and industry main provider, key strategic partnerships offering a complete suite of converged voice and statistics network solutions, deliver the optimum company value to their valued clientele.

About Avaya

Avaya is a global leader in enterprise communications techniques. The company offers unified communications, contact facilities, and connected capabilities at once and through its channel companions to leading corporations and groups world wide. organisations of complete sizes depend upon Avaya for state-of-the-artwork communications that enhance effectivity, collaboration, customer provider and competitiveness. For more tips, please contend with http://www.avaya.com.


132-S-708-1 Specialist- Avaya Voice Self-Service Design Elective

Study guide Prepared by Killexams.com Avaya Dumps Experts


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132-S-708-1 exam Dumps Source : Specialist- Avaya Voice Self-Service Design Elective

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Test title : Specialist- Avaya Voice Self-Service Design Elective
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real questions : 80 existent Questions

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Specialist- Avaya Voice Self-Service Design Elective

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Jebsen & Jessen Communications Enhances Guest undergo and Staff Mobility at Pan Pacific Singapore | killexams.com existent questions and Pass4sure dumps

SINGAPORE--(Marketwire - Dec 13, 2012) -  Jebsen & Jessen Communications (JJC), a leading industry communication specialist, has implemented the first complete IP telephony solution from Avaya in the Singapore hospitality industry at Pan Pacific Singapore, managed by Pan Pacific Hotels Group (PPHG). The cutting edge hospitality solution has delivered significant cost reductions, increased customer satisfaction, enhanced manageability, and improved staff productivity.

When Pan Pacific Singapore underwent an extensive S$80 million transformation from April to August 2012, Pan Pacific Hotels Group took the occasion to overhaul the IT infrastructure at the iconic hotel as well. State-of-the-art technology deployed in creative ways would give Pan Pacific Singapore an edge over many hotels.

Pan Pacific Hotels Group chose Jebsen & Jessen Communications (JJC) to conceptualise and execute the implementation on the basis of an existing working relationship, JJC's profound expertise with Avaya platforms (as the only Avaya Platinum confederate in the ASEAN region) and its commitment to attribute service directed at addressing industry goals.

"JJC has been their technology confederate since 2004, and is extremely intimate with their company and the artery they work," explained Mr. Tsi Lip Siong, Vice President, Information Technology, Pan Pacific Hotels Group. "We were confident that JJC consultants would deliver the most apposite technology infrastructure that would complement complete the other aspects of Pan Pacific Singapore's transformation."

'Wow' Factor for Guests and Staff

JJC conceptualised an integrated IP-based hospitality enablement suite in location of the existing analogue Nortel (now Avaya) telephony system within the taut timelines that PPHG required, resulting in immediate savings from running voice communications over the data network instead of a separate PABX system.

Additionally, the unique Avaya Aura IP communications platform has brought about better investment protection, increased flexibility and ease of use.

JJC furthermore helped to add advanced voice mail and wakeup muster functionality to the Avaya IP phones in the hotel rooms, and integrated the software-based JJC Packaged Applications Suite on the IP phones so that they can panoply guests' names and partake useful information such as weather updates. Using IP phones, guests can merit requests through one-touch services, shortening the request cycle and reducing the possibility of human error.

Mobility Adds Flexibility

In addition, JJC's Comdasys Fixed Mobile Convergence (FMC) solution allows employees to be reached through corporate phone extension numbers via their own smart phone or hotel-provided mobile communications device. This solution has eliminated mobile communications costs as well as the requisite for a fixed line phone and dedicated desk for every back-of-house associate, and increased staff satisfaction for staff who want to merit consume of personal devices for work, a trend often termed BYOD (bring your own device).

"About 80% of back-end communications is within their four walls," explained Mr. Tsi. "With comprehensive wi-fi coverage and Comdasys, their staff can talk to each other without incurring additional communications costs or mobile subscription costs with a telecommunications provider."

Additional hardware costs own been reduced as muster centre staff no longer requisite dedicated hardware to fulfill guest check-ins or reply enquiries. Avaya One-X Attendant software allows staff to travail on interchangeable feel screen PCs. Avaya technology furthermore provides particular insights for conclusion making.

"JJC has a very generous understanding of their customers' challenges and how technology can be leveraged to further industry goals. They own in-depth information for integrating a wide purview of communications technologies, and Come up with excellent adaptations for evolving conditions," concluded Mr. Tsi.

Company Logohttp://release.media-outreach.com/release.php/Images/300

About Jebsen & Jessen Communications

We deliver industry communication solutions for their multinational customers. Specialising in the execution and implementation of IP (Internet Protocol) infrastructure, they support their customers develop unified communication and contact centre solutions over multiple sites and across their global networks. They furthermore diagnose, design and deploy CRM contact centres, provide network infrastructure and develop wireless and mobility solutions for different market verticals. One of the eight Regional industry Units under the Jebsen & Jessen Group of Companies South East Asia, they own a staff force of more than 370 and support more than 800 customers globally.

Story Continues

JJC received the Frost & Sullivan Southeast Asia Contact Centre System Integrator of the Year award in both 2011 and 2012 in recognition of its stout reputation as a trusted confederate in the contact centre space by leading vendors, across verticals.

www.comms.jjsea.com

About Pan Pacific Hotels Group

Pan Pacific Hotels Group is a listed hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia's most established hotel and property companies with an outstanding portfolio of investment and progress properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages over 30 hotels, resorts and serviced suites with over 10,000 rooms (including those under development) in Asia, Oceania and North America. The Group comprises two acclaimed brands: "Pan Pacific" and PARKROYAL. "Pan Pacific" is a leading brand in Asia and the Pacific Rim with hotels offering premium accommodations and services. PARKROYAL is a collection of comfortable leisure and industry hotels and resorts located in the heart of cities and appealing locales across Asia Pacific. For more information, visit www.pphg.com

Notes for Editors:

The Jebsen & Jessen Communications hospitality solution for Pan Pacific Singapore comprises three main areas, namely:

Call Centre/Reservation Office

The software-based Avaya One-X Attendant Console is used to receive guest enquiries and reservations, together with Avaya WFO's Contact Recording for voice-logging and the Avaya muster Management system to monitor muster centre performance.

Back Office

The trend towards BYOD ("Bring Your Own Device") is supported as back-of-house associates can be reached through hotel telephone extensions from their own WiFi-enabled smart phones or from nearly 200 dedicated communications devices provided by the hotel via the Comdasys mobility solution integrated with the Avaya Aura platform.

Guest Rooms

Third party IP applications were installed on nearly 1,700 of the latest Avaya 9600 and 96x1 succession IP phones that are deployed in guest rooms, suites and in the back office to provide users with a wide purview of services including:

  • Weather information, exchange rates and guests' names;
  • Voicemail and wake-up calls;
  • A self-service system which creates automated requests for the hotel's dispatch and delivery system, such as cleaning the latitude and collecting luggage or laundry.
  • A muster accounting and tracking system was furthermore implemented and links to Pan Pacific Singapore's property management system via Avaya Aura.


    Frost & Sullivan Recognizes Avaya as North American Market Leader in Interactive Voice Response | killexams.com existent questions and Pass4sure dumps

    Triple-Digit Growth in Sales of Avaya Voice Portal Self-Service Software support Company Lead the Market with a 22.7 Percent Share

    NEW YORK, Aug. 21 / -- SpeechTEK -- Avaya Inc. (NYSE:AV), a leading global provider of industry communications applications, systems and services, today announced it has received Frost & Sullivan's 2007 North American Market Leadership Award for Interactive Voice Response (IVR) based on its leading market partake and strategy in IVR solutions.

    According to Frost & Sullivan's latest research(1), Avaya leads the North American IVR market with a 22.7 percent share. The company's success is led by sales of the Avaya Voice Portal, a software platform that uses Web Services to provide companies with a faster, easier artery to deliver speech-enabled self- service across highly distributed enterprises.

    "Through product innovations that merit it simpler for companies to deploy speech-based self service solutions, Avaya is pile on its large installed base and finding increased success in the market," said Ian Jacobs, senior analyst, Frost & Sullivan. "The company has seen a triple-digit extend in its Voice Portal shipments over the past year, contributing to the company's significant growth in the self-service arena."

    For more information regarding Frost & Sullivan's Best Practices Awards, retrograde to www.awards.frost.com.

    In a separate release today, Avaya is announcing the debut of unique software releases for Avaya Voice Portal, Avaya Interactive Response and other solutions in the company's self-service and IVR portfolio. The company's solutions are used by organizations as diverse as direct marketing giant Harte Hanks and the interpretation service, Language Line.

    At Harte Hanks, Avaya's award-winning Voice Portal is helping the organization better route calls for technical support to help the customer experience. Callers are prompted to request the kind of support they requisite in natural spoken language. Their response is used to route automatically calls to the most appropriate agent -- whether the customer needs support with a specific problem or advice from a specialist. Harte-Hanks has made significant reductions in middling muster transfer times, getting customers to agents more quickly.

    Language Line (www.languageline.com) uses Avaya Voice Portal's high- availability and multilingual capabilities to provide on-demand, over-the- phone interpretation services in more than 170 languages to customers around the globe. The company is able to ration self-service support across its contact seat infrastructure, which helps to ensure callers achieve appropriate interpreters quickly -- regardless of where in the world they are based and whether they are working in a company contact seat or taking calls from home.

    "Avaya's leadership in IVR solutions is a result of steps they own taken to support ensure that businesses can maximize the benefits of self-service in an era of smart Communications," said Jim Smith, vice president and general manager, Customer Service Applications Division, Avaya. "By embedding IVR applications with the latest standards-based speech technologies and offering simplified ways to develop unique self-service applications, Avaya can support organizations enhance customer service for greater industry results."

    This week Avaya is showcasing products in its self-service software portfolio -- Avaya Voice Portal, Avaya Dialog Designer and Avaya Interactive Response -- during SpeechTEK 2007, a leading speech industry event scheduled for August 20-22 at the Marriott Marquis in unique York City.

    About AvayaAvaya delivers smart Communications solutions that support companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500(R), consume Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled industry Processes. Avaya Global Services provides comprehensive service and support for companies, miniature to large. For more information visit the Avaya Web site: http://www.avaya.com/.

    North American IVR Systems Market. 2007. N185-76. Frost & Sullivan

    FCMN Contact: jvarman@avaya.com

    Source: Avaya Inc.

    CONTACT: Media Relations, Jonathan Varman, +1-908-953-6432, jvarman@avaya.com, or Deb Kline, +1-908-953-6179, klined@avaya.com;

    Web site: http://www.avaya.com/http://www.awards.frost.com/

    Related Thomas Industry Update Thomas For Industry

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