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132-S-70 Avaya Voice Self-Service Design(R) Elective

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132-S-70 exam Dumps Source : Avaya Voice Self-Service Design(R) Elective

Test Code : 132-S-70
Test appellation : Avaya Voice Self-Service Design(R) Elective
Vendor appellation : Avaya
practice test : 77 real Questions

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Avaya Avaya Voice Self-Service Design(R)

Avaya at SpeechTEK 2008 Spotlights customer carrier options using Converged Speech, Voice and Video functions | killexams.com real Questions and Pass4sure dumps

supply: Avaya Inc.

August 18, 2008 07:forty five ET

Contact middle chief Demonstrates 'Video Self service' developments That amalgamate Speech Automation With Multimedia content material

manhattan, recent york--(Marketwire - August 18, 2008) - SpeechTEK -- At this 12 months's SpeechTEK experience, Avaya (booth #312) spotlights its newest self carrier solutions that amalgamate speech automation, voice and video communications to assist organizations give sooner, greater productive consumer service. SpeechTEK 2008, occurring August 18 - 20 in long island metropolis, is a worldwide adventure on emerging speech applied sciences.

Speech self provider allows customers to talk their commands to an automatic device -- the usage of a cell, kiosk or computing device -- and Get routed to the requested counsel or agent. At SpeechTEK 2008, contact headquarters market chief(1) Avaya spotlights how speech self provider is evolving into a more handy, inexpensive, and dynamic approach to serve customers. This includes demonstrations of Avaya's award-successful self service platform(2) -- Avaya Voice Portal -- along with the platform's expanding 'video self carrier' capabilities.

These video capabilities vigour a different consumer service solution -- Avaya Interactive Voice and Video Response -- which mixes speech automation with dynamic video content material. It lets callers engage with an organization using video-primarily based menus and content using a 3G cellular machine, video kiosk or softphone/videophone. as an alternative of simply listening to alternatives, customers can descry branded menus and options embedded in video, and communicate instructions to the company's automatic system. visible adverts or educational movies can even live considered whereas valued clientele wait for an agent.

At SpeechTEK 2008, Avaya is demonstrating how outbound calling can live integrated with video self carrier to boost customer experiences. This lets corporations proactively ship critical reminders to valued clientele' contraptions, accompanied by using visual content material. as an instance, a floral store customer can obtain an audio/visual reminder for a personal adventure, corresponding to a birthday, and then exhaust speech to navigate visually-offered options. speaking to the computerized gadget, the customer can descry what flower preparations they in the past ordered, browse for a brand recent association, interrogate for a live agent, and finalize credit card information the usage of visible menus. This example can moreover live viewed in motion at SpeechTEK.

"As speech automation evolves with better velocity and accuracy, corporations are looking for recent ways to power improved flexibility and company value through speech self carrier," referred to Bob Lyons, vice chairman and everyday supervisor of Avaya's Contact headquarters division. "by means of maintaining the focal point on bettering consumer experiences via dissimilar modes of communications, speech self provider will continue producing strong claim from customers and industry alike, and drive this market to the subsequent degree."

moreover Voice Portal and the Interactive Voice and Video Response solutions, Avaya will showcase Avaya Dialog dressmaker, a speech structure device for Voice Portal, as well as its DevConnect developer & confederate software.

Avaya Speech software Innovators latest at SpeechTek 2008

Avaya speech expertise experts should live on the expound to partake premiere practices for the exhaust of speech throughout an business. classes featuring Avaya consultants include:

Video in the muster middle and community: specialists during this session will talk about if there's a spot for video alongside a speech solution. they're going to acquire the case for video know-how in the muster middle and next-generation networks. featuring: Dr. Val Matula, director of Avaya Labs, and Bob Cooper, chief architect of Avaya Voice Portal.

Time: Tuesday, August nineteenth, eleven:45 am - 12:30 pm

DTMF vs. Speech: Balancing industry needs vs. Caller wants When Migrating DTMF functions: DTMF applications are constantly less complicated, sooner, and more cost-effective to strengthen than speech applications. This presentation will learn a few DTMF-to-DTMF software rewrites and how the equal enterprise needs could hold been more suitable addressed with speech. featuring: Matt Whipple, foremost consultant, Avaya Self carrier options.

Time: Wednesday, August twentieth, eleven:45 am - 12:30 pm

happy collectively: Speech and Touchtone: Can one person interface encompass each speech and touchtone enter in a obliging and gratifying interplay? This session explores this query and presents perception into how speech and touchtone can work collectively. This session teaches the pass to leverage each speech and touchtone to fulfill industry targets. featuring: Matt Whipple, fundamental consultant, Avaya Self provider solutions.

Time: Wednesday, August twentieth, 1:45 pm - 2:30 pm

trying out: integrated application Design and Tuning: Tuning is a crucial step within the success of speech implementations. This session will assessment an built-in open specifications based mostly strategy according to Eclipse. application reporting, performance application logs, tuning components and more will live coated. that includes: Judi Halperin, Avaya speech engineer, Contact core observe, and Dennis Jakobsen, MTS division, Avaya.

Time: Wednesday, August 20th, 1:forty five pm - 2:30 pm

(1) Gartner Market Share, Contact facilities, worldwide 2007. Drew Kraus. June 2008

(2) North American IVR programs Market. 2007. N185-seventy six. Frost & Sullivan.

About Avaya

Avaya offers perspicacious Communications options that assist organizations radically change their corporations to achieve industry potential. greater than 1 million companies global, together with greater than 90 percent of the FORTUNE 500®, exhaust Avaya options for IP Telephony, Unified Communications, Contact centers and Communications-Enabled company tactics. Avaya global services offers finished carrier and pilot for groups, miniature to colossal. For extra counsel talk over with the Avaya net web site: http://www.avaya.com.


Avaya Updates Self-carrier software To extend client service in recent era of perspicacious Communications | killexams.com real Questions and Pass4sure dumps

• Avaya Voice Portal 4.0 and Interactive Response 3.0 Debut at SpeechTEK 2007 With accelerated Speech Automation Capabilities, improved Scalability

SpeechTEK, august apple, ny – Avaya Inc. (NYSE:AV), a number one world issuer of enterprise purposes, programs and features, nowadays debuted recent versions of its industry-leading self-provider application. the recent enhancements acquire it less difficult and greater obliging value to extend consumer service with speech automation, and supply a basis for using self-provider to create faster, greater productive company procedures.

the recent items, which are showcased at these days’s SpeechTEK 2007 in august apple city (Avaya’s booth #603), encompass Avaya Voice Portal four.0, the enterprise’s flagship self-carrier utility, and Interactive Response 3.0, probably the most industry’s most generally-deployed self-service platforms. moreover unveiled turned into the recent edition of Avaya Dialog fashion designer 4.0, a instrument for developing next-era speech self-service purposes.

Self-service applications provide corporations an automated system to customer carrier, enabling purchasers to hold greater manage over interactions. through speech-enabling self service, people can exhaust spoken instructions by the exhaust of mobilephone to relay assistance to computerized programs and complete transactions. Avaya Voice Portal makes exhaust of Session Initiation Protocol (SIP) and internet provider applied sciences to let corporations combine speech self-provider into customer provider and enterprise methods.

The recent edition of Avaya Voice Portal features accelerated serve for the newest web specifications, together with CCXML, programmable web services and VoiceXML 2.1. This creates an open, multi-dealer ambiance that speeds and simplifies the combination of speech self-carrier, while cutting back its pervade of deployment. Avaya Voice Portal and Dialog fashion designer additionally characteristic recent net features offering a quicker, extra reasonable pass to acquire exhaust of speech in outbound calling functions. ‘Outcall’ capabilities are critical to businesses equivalent to legislations enterprises or hospitals, which could exhaust Avaya’s retort to more efficaciously integrate speech into an existing appointment scheduling application, and hold it immediately muster consumers to interrogate them to verify appointments using speech.

Avaya Voice Portal moreover offers scalability enhancements with a four-fold extend within the amount of simultaneous self provider transactions that will moreover live supported per device. This reduces total pervade of ownership for working self-service, and helps companies extra correctly exploit self-carrier purposes across a total world commercial enterprise. additionally, direct integration to SIP trunk traces helps companies extra lower network expenses whereas offering a groundwork for SIP presence in multi-media purposes, corresponding to video-based self-provider.

Avaya Voice Portal has been designed to work with Communications Enabled enterprise techniques (CEBP) – strategies that automate the human collaboration required to conduct company. Voice Portal’s enhancements will simplify the combination of speech self-provider inside CEBP, assisting to improve the automation of procedures reminiscent of give chains. as an example, Voice Portal can aid notify buying brokers when supplies hasten low, and interrogate them to reply computerized questions or give a status the exhaust of speech.

Avaya To assist eTelecare preserve customers convinced With Speech Self-provider in accordance with simultaneous research from Frost & Sullivan[ ], Avaya is the 2007 market chief in interactive voice response systems, with its self-carrier solutions used by a wide attain of organizations. eTelecare global options (NASDAQ: ETEL), a leading issuer of company procedure outsourcing (BPO) options, is an organization who is popping to Avaya to bring self-provider to many of its purchasers. eTelecare is within the technique of implementing Avaya Voice Portal to assist purchasers ranging from Fortune 500® fiscal enterprises to world know-how agencies enhance self-provider features (equivalent to client satisfaction surveys, menu navigation and transaction processing) using speech.

“The cost of speech in self-service is growing as it proves to live a vital asset in the delivery of stellar customer service,” noted Kris Weitz Rammer, Chief tips Officer. “Any time you may give a consumer a human voice and a conclusion of alternatives, you're including cost. They account Avaya Voice Portal will assist us achieve this within the most useful and productive means.”

As a number one outsourcer of contact headquarters options, eTelecare should exhaust the surest and springy options. in line with Weitz Rammer, Avaya’s system permits them to exhaust a complete self-carrier solution that may exist on a single, integrated platform. consequently, the enterprise expects application structure to live sooner and consumer transactions to live sooner.

“main agencies are worrying client contact purposes which can live embedded in their client communications processes,” said Joe Outlaw, most principal analyst, contact core options, current evaluation.” furthermore, they wish to live able to hyperlink, unlink, and re-link the functions in recent ways swiftly and inexpensively to ply recent opportunities. Avaya’s Voice Portal is developed on an advanced web functions structure primarily to pilot these kinds of communications procedures through swift and decrease-can pervade integrations and reconfigurations.”

extra particulars on recent ProductsIn addition to Avaya Voice Portal 4.0, Avaya nowadays added these recent self-service items and equipment. These products are actually obtainable globally:

Avaya Interactive Response 3.0 is a TDM and IP-primarily based speech self service software that presents groups the means to conform their confirmed self-provider structure to capture abilities of the newest internet and speech applied sciences, including VoiceXML 2.1, the trade common language used to enhance speech self-service applications. consequently, capabilities developed for Avaya Interactive Response are conveniently ported to the Avaya Voice Portal when a enterprise is able to evolve to IP telephony.

Avaya Dialog dressmaker 4.0 is an Eclipse-based application construction instrument that enhances Avaya Voice Portal and Avaya Interactive Response by pass of enabling businesses to accelerate evolution of speech self-provider in natural telephony and net functions environments. This recent unlock provides aid for interacting with SIP signaling and the newest shade 9.0 speech technologies. IBM® speech technologies are moreover supported. Dialog designer now supports business-average muster manage extensible markup language (CCXML) and enhances computer telephony integration and phone headquarters capabilities via advanced scaling and failover elements.

Avaya speakers Featured at SpeechTEKDuring SpeechTEK 2007, Avaya executives and technology experts will participate in a number panels and displays. These displays consist of:• Which Speech tools Are correct for You? Monday, August 20, 3:00-4:00 p.m. Matt Whipple, Avaya retort Architect.

• Getting the Voice consumer Interface correct When consciousness Goes wrong. Tuesday, August 21, 1:30-2:30 p.m. David Martin, Avaya retort Architect.

• Advances in Video & Multimedia utility Design. Tuesday, August 21, 2:forty five-3:45 p.m. Val Matula, Avaya Director, Multimedia analysis.

• Deploying Speech functions. Tuesday, August 21, 4:15-5:15 p.m. Bob Cooper, Avaya Voice Portal Chief Architect.

• Watch Your Grammar when Designing the Speech consumer event. Tuesday, August 21, 4:15-5:15 p.m. Judi Halperin, Avaya Speech Engineer.

• special situations in Voice user Interface Design. Wednesday, August 22, eleven:forty five a.m.-12:45 p.m. David Martin, Avaya retort Architect.

• premiere – and Worst – Practices. Wednesday, August 22, three:15-four:15 p.m. Michael Perry, Avaya Director, IVR & Speech Portfolio.


CEO Tech talk: Talkdesk finished Unicorn repute with the aid of constructing A muster headquarters in the Cloud | killexams.com real Questions and Pass4sure dumps

below CEO and co-founder Tiago Paiva, San Francisco-based mostly startup Talkdesk finished unicorn status in constructing a contact headquarters as a carrier for enormous organizations. (image credit: Kyle Flubacker)Talkdesk

At Opentalk, Talkdesk's customer and associate conference hosted in San Francisco this week, I sat down with CEO Tiago Paiva for a large-ranging interview, discussing topics including the enterprise's newest bulletins, its humble beginnings, as well as Talkdesk's recent unicorn repute - the startup recently raised $100 million at over $1 billion valuation to accelerate its growth.

At its third-annual conference, the San Francisco-based startup announced three principal updates to its cloud-based mostly appellation middle-as-a-service (CCaaS) platform:

  • Talkdesk iQ, an simulated intelligence-based mostly suggestion engine that mines billions of interactions to expound client insights and tendencies to provide ideas to contact headquarters brokers and improve the client event
  • A a hundred% uptime carrier stage contract (SLA) which is an industry first. The trade simple is 5 9's, or ninety nine.999% of availability
  • A $10 million Innovation Fund to do money into corporations that build apps for Talkdesk's CCaaS commercial enterprise platform
  • This interview has been edited for readability and size.

    Jean Baptiste Su: What does Talkdesk do?

    Tiago Paiva: What they achieve is a contact headquarters platform which lets companies talk with their purchasers in any pass they exigency live it voice, text, SMS, are animated chat, chatbot. They give you the tools to communicate together with your customers, to song what your clients are doing, to provide them a stronger carrier. So, pretty a august deal every thing around that, from analytics to reporting, to APIs, to integrations, around the consumer carrier interplay.

    JBS: It sounds similar to what Salesforce does, a CRM?

    TP: it live identical, however the disagreement is that a CRM is fairly tons made to shop facts. You shop facts, after which you fade Get the data when you exigency it. What they achieve is, they exhaust many times the CRM to Get the assistance to achieve the job on Talkdesk. So, it live similar, however we're an "action" device. They exhaust the information to acquire selections, and to assist acquire decisions, and to route selections. CRMs just saves the facts. And, of course, which you can state it live corresponding to a carrier cloud or a ticketing equipment, so this is a component of it.

    JBS: A ticketing device affection Zendesk?

    TP: sure, Zendesk is one component of the customer service world.

    JBS: How is Talkdesk diverse from a simple contact core sold by leaders affection Avaya, Cisco or Genesys?

    TP: A contact core from Avaya or Cisco has loads of functionality, however it's the selfsame equipment that has been developed 30 years in the past, so it live a very monolithic device: They fade to your enterprise, they set up the servers the space you are, and it probably takes a yr to Get every slight thing achieved. after which you're stuck affection there is no or slight integrations with other systems affection Salesforce, Zendesk, Slack or the latest innovative equipment as a result of there may live not an open API. So what Talkdesk does is, they achieve everything that Avaya and Cisco do, however they achieve it in a brand recent open way, without a necessary hardware to set up. muster it the recent world.

    JBS: in the cloud?

    TP: exactly, in the cloud. every thing in Talkdesk is open, every thing has an API, so in case you exigency Talkdesk to work with Salesforce, with Zendesk, best. try to acquire Cisco or Avaya work with Salesforce and Zendesk, you could, however's doubtless 6 months of work. So, they achieve the selfsame element, but in a brand recent manner. less difficult, more advantageous moreover now not as lofty priced, in case you suppose about Capex.

    JBS: And what about this recent wave of corporations like RingCentral, Aircall or Dialpad, that moreover do communications within the cloud?

    TP: in the communications space, there are 2 main areas: one in every of them is the contact middle (CC), and the different is unified communications (UC). The latter is where the Ciscos and the PBXs of the world are, as well as Aircall and RingCentral. These are the telephone methods you've got to your desk. even so, Talkdesk is a contact core, so we've much more advanced performance. When your wants grow, then you definitely continually circulate from UC to CC. in the CC house, you've got the on-premise solutions, which are the Ciscos and the Avayas, you then hold the first era of cloud-based mostly contact centers which can live the Five9, inContact, Genesis, 8x8, after which you hold got the 2nd technology, and that's where Talkdesk is available in. Talkdesk is the best retort at this time it truly is a hundred% cloud-based mostly. there's nothing, there are not any servers. nobody else does affection that, and we're the next generation, a aboriginal cloud-based contact middle-as-a-provider.

    JBS: Let's switch now to your go-to-market approach. should you started it turned into total self-service, then you definately added an instantaneous salesforce and greater without delay a companion channel. contend this evolution.

    TP: So, they achieve hold some partnerships, Vodafone is one of them, in Europe, in the UK, but nevertheless most of their earnings comes from direct income and they hold their sales group working with consumers on the ground, and calling them, and bringing them to Opentalk and total of this factor. So normally it's silent direct, just at a bigger scale. after they met in 2012, they hold been very concentrated on miniature companies (SMBs). So they used to achieve self-service and that works up to a undeniable size (3-5 clients). but when you fade above that measurement, you then want a revenue group. Now we're on projects with 50 users, 200 clients, 500 users, so they try this via an industry group this is on the ground.

    JBS: nowadays at Opentalk, you could hold announced several issues affection Talkdesk IQ, the one hundred% uptime SLA and the $10 million fund. can you talk about some of these?

    TP: if you acquire a telephone muster to chat, Talkdesk is in the center, so they understand the number you're calling, the time you are calling. They may moreover analyze your voice and spot if you are upset. So, they now hold total this assistance after which they realized, why achieve not they achieve more with it? So, it's the space Talkdesk IQ comes in. So what IQ does is capture total this information and expose their customer, the muster headquarters operator, "appear, this is what you shall do. here's what they advocate. here is the subsequent step." cogitate about it as if you exhaust Gmail and that Google suggests words to finish your sentence. in a similar way, in the contact middle world, they imply issues that you can do: buy this product, or change the cell number, and so on. So, it live a recommendation engine it is now in every product they do.

    JBS: And the one hundred% uptime SLA? Is that a huge deal?

    TP: yes, there's nobody in the industry that does that. Salesforce does not achieve this. Zendesk would not achieve this. They handiest discovered one other industry that does that, within the total application world, which is Splunk. So what this tells their clients is that we're committing to you, and we're dedicated to work total of the time, and no person has done that this earlier than.

    JBS: So what occurs in case your provider goes down?

    TP: It relies upon. we've tiers, which is usual in an SLA, and if they are down for five minutes, they pay you X. If we're down for 20 minutes, they pay you Y.

    JBS: And the $10 million fund?

    TP: it live affection a Salesforce Ventures class fund, where they want to do money into their partners, to live able to develop with them, and live in a position to capture note what they are doing and live a total lot closer to them so as to build items for their consumers. it live additionally a system for us to grow the variety of apps in their own app store, App connect, which is terribly equivalent in concept to Salesforce's AppExchange.

    JBS: talk slightly more about Talkdesk, the business

    TP: we now hold workplaces in San Francisco the space their headquarter is, Salt Lake city, Porto and Lisbon in Portugal. And Portugal is builders and engineers and items, and the U.S. is everything else.

    JBS: Why do you hold your R&D in Portugal?

    TP: For just a few causes. First, i am Portuguese so or not it's more convenient for us to communication primarily when it comes to product construction and they are able to tap in reality the most advantageous ones in Portugal. So they hold 250 engineers now (out of 500 employees complete), and 80% of them, they hold got a grasp's diploma. And the leisure is likely going to hold a Ph.D. So there is lots of excellent there. And the genuine verisimilitude is, they don't seem to live competing with the Googles and the Amazons and the large, august corporations of the realm with a lot of money.

    JBS: final month, you've got raised a $100 million. it really is an Awful lot some huge cash, even for a sequence B. What did traders descry in Talkdesk to pour that tons cash at a unicorn valuation?

    TP: sure, it live the greatest fundraising for a startup within the contact core industry. a yoke of things. First, they noticed how quickly they had been growing to be, with the aid of purchasers. As which you can see, we're an Awful lot smaller than the august guys, and we've a convention with 10 instances more individuals than them so you can see, their valued clientele basically affection Talkdesk and investors descry that. And the second component is, how lots the market is growing in reality quick.

    JBS: are you able to live greater certain?

    TP: in terms of employees, we've gone from 10-15 employees, 4 years in the past, to almost 500, now. in terms of revenue, they did their collection A three years in the past, and in that term their earnings grew more than 10 times. And this 12 months they will grow plenty faster than final yr. And the contact core market is estimated to live about $25 billion a year, and most efficient 15% of it is within the clouds. So, this 15% will become 50% in the next 4 or 5 years, so, it really is your increase, $10 billion dollars coming into the clouds.

    JBS: And the unicorn valuation?

    TP: in the end, a valuation, is what it is. or not it's not every slight thing. It helps. That wasn't the plan, I not ever wanted to be a unicorn. That wasn't the goal, to live honest. Their level became, let's carry funds to live in a position to hold transforming into the company. They hold been lucky, every thing labored out and the valuation changed into very first rate.

    JBS: at last, contend simulated Intelligence (AI), about the pass it's going to replace people or now not, above total in paw centers

    TP: i am an engineer, so at some point, I disagree with that's going to happen. I believe we're going to live so first rate at constructing application that they are going to replace people, but they aren't even near to that now. each person says they can exchange people with robots. but this is for basic things, fundamental questions. but how can a robotic replace the interplay we're having at this time, their dialog? it live very complicated. And if you betide to cogitate about contact centers, should you appellation United airways, you achieve not are looking to talk with robots. Let's live honest. If I talked with a robot, i might live yelling on the robot, so that you want to talk with a person. So, the manner they descry it is, AI, at some factor maybe, will replace people, however at the second AI will assist humans achieve their job. and that's their aim, is to assist the United airways' consumer service rep to aid the client stronger, versus replacing her/him. however, 5 years down the line, 6 years down the line, who knows?


    132-S-70 Avaya Voice Self-Service Design(R) Elective

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    132-S-70 exam Dumps Source : Avaya Voice Self-Service Design(R) Elective

    Test Code : 132-S-70
    Test appellation : Avaya Voice Self-Service Design(R) Elective
    Vendor appellation : Avaya
    practice test : 77 real Questions

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    Avaya Voice Self-Service Design(R) Elective

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    Software facilitates speech application automation. | killexams.com real questions and Pass4sure dumps

    Press Release Summary:

    IP-based Avaya Voice Portal Software provides pass to speech-enable Web services in customer service operations. Supporting Red Hat Linux Enterprise 3.0, product features license pooling and automatic failover capabilities. Centralized management gives IT supervisors lone interface to manage total self-service interactions across organization. Eclipse-based Dialog Designer facilitates creation of speech self-service applications.

    Original Press Release: New Avaya IP Self Service Solutions Deliver brilliant Communications Through Speech Automation - Avaya Voice Portal speech self service software drives greater cost-efficiencies, improved industry continuity and simplified management across customer service operations.

    - Avaya Dialog Designer speeds and simplifies evolution of next-generation speech applications within a service-oriented architecture (SOA).

    BASKING RIDGE, N.J., Aug. 1 Avaya Inc. (NYSE:AV), a leading global provider of industry communications applications, systems and services, today announced the next generation of its Internet protocol (IP)-based speech self service solutions that deliver enhanced levels of customer service using the power of voice. The recent Avaya Voice Portal software platform integrates within a service-oriented architecture (SOA), providing a faster, easier pass to speech-enable Web services across highly-distributed enterprises. This drives recent cost-efficiencies and increased industry continuity through speech self service, and makes it simpler to manage a company's customer service operations.

    Today, Avaya moreover introduced a recent speech application evolution tool, Avaya Dialog Designer, which enables designers to hasten evolution of speech self-service applications in a cost-efficient manner. Created for integration with Web services or in traditional environments, Avaya Dialog Designer supports both Avaya Voice Portal and Avaya Interactive Response.

    "A growing number of businesses are adding speech applications to enhance customer experiences and contact headquarters functionality. This coincides with the shift to service-oriented architectures that employ Web-based technologies to leverage a company's existing muster processing, voice response and customer back systems," said Dan Miller, senior analyst, Opus Research. "As a pioneer in open IP communications, Avaya is in a leading position to serve businesses gracefully migrate to the next level of speech-enabled, phone-based self service."

    Avaya Voice Portal Decreases Total Cost of Ownership, Improves Application Availability and Makes System Management Simple

    The Avaya Voice Portal significantly reduces the costs of deploying speech self service by using a company's existing Web services in a service-oriented architecture -- a software-based approach to integrating disparate applications based on open standards technologies. IT staff can lower total cost of ownership (TCO) by re-using existing software components and applications to more efficiently insert speech self service. The Avaya Voice Portal moreover supports the standards-based Red Hat Linux Enterprise 3.0 platform, reducing overall server and training costs associated with speech deployments.

    Higher availability -- which is the continuous, dependable and secure operation of critical applications -- is achieved through the unique IP-based architecture of Avaya Voice Portal. The software features license pooling and automatic fail over capabilities, delivering greater industry continuity of self service at a lower cost by eliminating the exigency to over-provision, or purchase extra licenses, to serve ensure survivability. For instance, if a media server fails in one partake of a business, licenses and workload are automatically distributed to other servers, giving customers more consistent 'always-on' access.

    The Avaya Voice Portal moreover contains simplified management and integration capabilities tailored for globally distributed enterprises. Higher scalability now gives IT staff a more springy pass to deploy speech self service from as low as one port (i.e. speech interaction) to thousands of ports. Centralized management capabilities simplify administration by giving IT supervisors a lone interface to manage total self service interactions across an entire organization.

    For developers, the Avaya Voice Portal includes the recent Dialog Designer, an Eclipse-based application evolution instrument that allows designers to more easily and efficiently create recent speech applications. Eclipse is a technology framework that enables Dialog Designer to interoperate with a broad attain of standards-based evolution tools, letting designers exhaust their preferred languages to create applications. Dialog Designer moreover features a common VoiceXML 2.0 browser for exhaust with Avaya Voice Portal and Interactive Response, helping reduce design risks caused by browser incompatibility.

    The Avaya Voice Portal and Avaya Dialog Designer are partake of the company's Customer Interaction Suite, a core component of Avaya's family of IP-based MultiVantage(TM) Communications Applications. These recent products will live showcased at SpeechTEK 2005 in recent York City, August 1-3 at Booth #603.

    New Avaya Solutions hasten evolution and Deployment of Speech Applications for Gold Systems, Language Line Services

    The market for speech automation is growing at a brisk rate, with research firm Datamonitor estimating that spending in North America and EMEA will grow to roughly $1.6 billion by the cease of 2009.

    A company participating in early trials of the Avaya Voice Portal and Dialog Designer is Gold Systems, an independent software vendor that creates self service software for Fortune 1000 companies, including the insurance, fiscal services, retail and utilities industries and for great government agencies. Gold Systems is a member of the Avaya DeveloperConnection program, which promotes evolution of third-party products compatible with Avaya solutions.

    In field trials of Avaya Dialog Designer, Gold Systems developed a tribulation speech application to automate order status inquiries for a great online bookseller.

    "We create that Dialog Designer gave us august flexibility as they worked with the bookseller's Web service," said Herb Morreale, chief technology officer for Gold Systems. "Dialog Designer automatically determines the types of information available through a Web service and enables us to easily write the code needed to Get to that information, and partake it with a caller via speech."

    Another company undergoing trials of Avaya self service is Language Line Services, which provides on-demand over-the-phone language interpretation services 24/7, in over 150 languages, for consumers and businesses. Language Line is trialing Avaya Voice Portal to meet their customer needs around the world.

    "Avaya Voice Portal delivers the high-availability and multilingual capabilities that are key to their back of customers and Interpreters located around the globe," said Thomas Sterns, director, Advanced Technology evolution for Language Line. "The capacity to dispense voice self service back across their contact headquarters infrastructure helps ensure callers successfully and quickly attain their Interpreters anywhere they are located around the world -- whether in their contact headquarters or taking calls from home."

    "Avaya Voice Portal enables businesses to bring the power of voice to self service solutions -- a critical component of customer service in an 'always on' world," said Eileen Rudden, vice president and universal manager, Enterprise Communications Applications Division, Avaya. "With advanced levels of open standards back and lofty availability, the Avaya Voice Portal gives businesses total of the tools required to develop and deploy more brilliant speech self service that makes customers more satisfied and businesses more profitable."

    Standards back and Platforms for Avaya Voice Portal and Dialog Designer

    The Avaya Voice Portal and Dialog Designer back many of the most common software standards including Java2, JDBC, Java Servlet, Web Services Description Language (WSDL), SOAP and XML.

    The Avaya Voice Portal runs across Session Initiation Protocol (SIP) and H.323 compliant media gateways, as well as traditional TDM architectures. It can live deployed on IBM WebSphere Application Server, Apache Tomcat, and other Java2 based services. Its distributed high-performance VoiceXML 2.0 media-processing software runs on any certified Red Hat Linux Enterprise 3.0 Intel or AMD platform. moreover supported are benchmark speech engines through the MRCP standard. MRCP benchmark engines embrace IBM WebSphere Voice Server and the ScanSoft Open Speech Recognizer.

    About Avaya

    Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500(R). Focused on businesses great to small, Avaya is a world leader in secure and dependable IP telephony systems and communications software applications and services.

    Driving the convergence of voice and data communications with industry applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and recent networks to achieve superior industry results. For more information visit the Avaya website: www.avaya.com/

    CONTACT:

    Investor, Matt Booher, +1-908-953-7500, mbooher@avaya.com, both of Avaya Web site: www.avaya.com/

    Related Thomas Industry Update Thomas For Industry

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    No result found, try recent keyword!Following Vlad, each of their industry unit universal managers will Come up and talk about their 3 primary markets: Mobile & Consumer, their enterprise self-service and healthcare ... These are total really imp...

    Avaya SOA and SIP-based Solutions Integrate brilliant Communications Throughout Enterprises | killexams.com real questions and Pass4sure dumps

    BASKING RIDGE, N.J., March 6 /PRNewswire-FirstCall/ -- Converged networks pose significant challenges for enterprises due to multiple standards, software applications and devices. Avaya is helping companies resolve these challenges using Service Oriented Architecture (SOA), a software architecture that makes it easy to disaggregate and rearrange pieces of software, and Session Initiation Protocol (SIP), an industry benchmark that streamlines integration of recent applications and enables enterprises, to tap the full potential of presence-based applications.

    By turning complex communications software into flexible, re-usable components or applets, Avaya, a leading global provider of communications networks and services for businesses, is enabling companies to integrate their applications and others in an SOA framework to reshape their industry operations.

    This next step in brilliant Communications capitalizes on open interoperability, productivity, industry continuity, security and compliance, and facilitates a smooth migration to recent SIP capabilities and Web Services. Companies that integrate communications into their industry processes can reduce the complexity of part platforms, achieve significant cost savings, and improve collaboration and productivity. They moreover can design workers' individual communications tools using voice, text and video based on industry needs for easier access and use.

    "We invite enterprises to re-imagine and optimize industry processes using communications," said Don Peterson, chairman and CEO, Avaya. "Avaya is structure on open standards to free businesses to customize their communications and industry processes to deliver better service and productivity based on their individual industry needs."

    Products and Services in back of SOA and SIP

    Today, Avaya introduced three recent components to back its SOA and SIP strategy:

    -- Avaya's recent version of SIP Enablement Services helps businesses save money and simplify network implementations supporting a broader attain of multi-vendor SIP cease points. -- A recent version of Application Enablement Services increases security and survivability to give application developers a more dependable and survivable environment for developing Web services-based applications. -- A recent Software and Custom Application exercise in Avaya Global Services develops software for specialized integrations and helps companies integrate Web Service and SOA into their enterprises.

    Avaya has been shipping open standards, SIP-based solutions to customers globally since February 2004. Avaya's SIP products bridge Internet applications with telephony and voice functionality and give businesses the capacity to add features as they exigency them and to protect their investments for future needs.

    In January, Avaya won the annual IP PBX evaluation competition conducted by Miercom, a leading network consultancy and product test center, for the second year in a row. Miercom awarded Avaya the highest score ever recorded in its annual large-scale IP PBX evaluation. In its evaluation, Miercom cited Avaya for leadership in mobility and advanced voice processing and excellence in security and system performance. As a result, Avaya moreover earned the "Best in Test" award for high-end IP PBX solutions from industry Communications Review magazine.

    Avaya is moreover recognized in the industry for delivering a broad set of value-added features over SIP to total SIP endpoints, whether they are Avaya or third party. Avaya is moreover working with a rapidly growing community of SIP solution vendors to capitalize on this interoperability and create recent multi-vendor solutions for enterprises.

    One customer benefiting from Avaya's expertise is MYOB Group, a leading provider of industry management software for miniature and medium sized enterprises and accounting practices around the world. MYOB deployed an Avaya IP telephony solution to back its multiple contact centers and create round the clock virtual back for offices in Australia, recent Zealand, the USA, the UK, Hong Kong, Singapore and Malaysia. The system reduced costs, enabled more agile, secure and dependable operations and gave customers more personalized service.

    Developer and confederate Ecosystem

    Avaya moreover is at the heart of a growing ecosystem of developers and partners who are already using open standards to develop applications. (See attached list.)

    Avaya recently announced an alliance with Samsung in which the two companies will jointly develop and market open standards-based IP communications solutions to businesses globally. This collaboration will drive the delivery of enhanced IP convergence products and mobility solutions and serve businesses realize greater productivity from an increasingly mobile workforce, enhance customer service, and improve industry results through enterprise communications.

    One evolution confederate in this ecosystem is SAP America, Inc. SAP and Avaya are integrating the multi-channel communications routing and management capabilities of Avaya Interaction headquarters software with mySAP(TM) Customer Relationship Management (mySAP(TM) CRM) to enable companies to provide advanced customer care. Customer service agents using SAP's market leading CRM solution will hold the capability to interact with customers through voice, email, and Web communication through their mySAP CRM console, enabled by Avaya contact headquarters software.

    "SAP's SOA enables Avaya and independent software vendors, system integrators, and customers to exhaust a common approach in composing innovative industry process applications, while ensuring robustness and hasten of execution for industry operations," said Robert Kapanen, director of industry evolution for enterprise services community, SAP Labs, Inc.

    One DevConnect member is Accuvoice which designs and develops custom as well as off-the-shelf software solutions in the IVR market.

    "With Avaya poignant toward SOA, Accuvoice is working with fiscal Services, Healthcare and Government customers to leverage their investment in WEB infrastructure, applications, processes and evolution staff for fast, cost-effective deployment of guided or mixed initiative speech services using Avaya's Dialogue Designer, IR, Voice Portal, IBM's WebSphere Voice Servers and WebSphere Application Servers and proprietary and public Web Services," said Maralee Pope, president, Accuvoice.

    The Avaya DeveloperConnection Program consists of more than 2100 members who hold access to a wide attain of back from Avaya, including technical resources and training. They must moreover meet rigorous Avaya criteria for customer satisfaction, product support, industry operations, marketing and sales. Membership information and a listing of solutions developed and tested under the DeveloperConnection program are available at http://www.devconnectprogram.com/.

    Also at VoiceCon, Avaya is demonstrating the one-X (TM)Mobile Edition for S60, which equips Nokia S60 enterprise smart phones with access to Avaya's flagship Communication Manager software, and a voice-activated, Web-based appointment scheduling solution that allows patients to exhaust either self-service voice prompts or the Internet to select an appointment time. Patients can even request that they live notified in the event a cancellation opens up an earlier date. When cancellations achieve occur, the Avaya Voice Portal automatically dials the first patient in the arrogate appointment queue to present the recent time, securing a verbal confirmation and updating the healthcare provider's calendar. As a result, Avaya can enable medical offices to operate more efficiently while enhancing patient services.

    To learn more about how more than 100 forward-thinking companies from total over the world are already working with Avaya to exhaust brilliant Communications to gain a distinct competitive advantage, visit their world of possibilities at Inside Intelligence, http://www.avaya.com/intelligence.

    Avaya solutions will live on panoply at Avaya Booth #601 at VoiceCon 2006 in Kissimmee, FL, March 6-9. For total information on Avaya's strategy, product and services announcements at the show, gawk at their virtual press kit at http://www.avaya.com/media.

    About Avaya

    Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500(R). Focused on businesses great to small, Avaya is a world leader in secure and dependable Internet Protocol (IP) telephony systems and communications software applications and services.

    Driving the convergence of voice and data communications with industry applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and recent networks to achieve superior industry results. For more information visit the Avaya website, http://www.avaya.com/. For more information on the Avaya DeveloperConnection Program, visit http://www.devconnectprogram.com/.

    The following developers and partners are at the heart of a growing ecosystem that embraces Avaya's open standards and SIP strategy and are leveraging its SOA and SIP capabilities to develop recent applications.

    Accuvoice, Inc. Acme PacketAGN Networks American Communication Technologies, Inc. (ACT, Inc.) Austin Logistics, Inc. live Here Corporation Bhrigus, Inc. BT Citel Technologies Centurion, Inc. Citrix Systems, Inc. Computer Instruments, Inc. CounterPath Solutions, Inc. Dialogic Communications Corporation (DCC) eWings Technologies, Inc. Empirix, Inc. transcend Switching Corp Global Crossing Telecommunications, Inc. Gold Systems Hitachi Cable America IBM Ingate Systems, Inc. Interactive Northwest, Inc. (INI) IQ Services IPcelerate, Inc. Jabber, Inc. Juniper Networks, Inc. LifeSize Communications, Inc. Meru Networks, Inc. Millenigence, Inc. NexTone Communications, Inc. Nokia Quintum Technologies, Inc. Packeteer, Inc. PaeTec Communications Polycom Sabio, Ltd SecureLogix Corporation Shanghai Elite Software Technology Co., Ltd. SimpliCTI Software Solutions Sipera Systems, Inc. Softel Communications Speakerbus Technology Ltd Spirent Communications Teledex, LLC Tello Corp Witness Systems, Inc. Viecore, Inc.

    Avaya Inc.

    CONTACT: W. Scott Horne, Media Relations, +1-908-953-3476,[email protected], or Matt Booher, Investor Relations, +1-908-953-7500,[email protected], both of Avaya Inc.

    Web site: http://www.avaya.com/http://www.devconnectprogram.com/http://www.avaya.com/intelligencehttp://www.avaya.com/media



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    CWNA [1 Certification Exam(s) ]
    CWNP [13 Certification Exam(s) ]
    Dassault [2 Certification Exam(s) ]
    DELL [9 Certification Exam(s) ]
    DMI [1 Certification Exam(s) ]
    DRI [1 Certification Exam(s) ]
    ECCouncil [21 Certification Exam(s) ]
    ECDL [1 Certification Exam(s) ]
    EMC [129 Certification Exam(s) ]
    Enterasys [13 Certification Exam(s) ]
    Ericsson [5 Certification Exam(s) ]
    ESPA [1 Certification Exam(s) ]
    Esri [2 Certification Exam(s) ]
    ExamExpress [15 Certification Exam(s) ]
    Exin [40 Certification Exam(s) ]
    ExtremeNetworks [3 Certification Exam(s) ]
    F5-Networks [20 Certification Exam(s) ]
    FCTC [2 Certification Exam(s) ]
    Filemaker [9 Certification Exam(s) ]
    Financial [36 Certification Exam(s) ]
    Food [4 Certification Exam(s) ]
    Fortinet [12 Certification Exam(s) ]
    Foundry [6 Certification Exam(s) ]
    FSMTB [1 Certification Exam(s) ]
    Fujitsu [2 Certification Exam(s) ]
    GAQM [9 Certification Exam(s) ]
    Genesys [4 Certification Exam(s) ]
    GIAC [15 Certification Exam(s) ]
    Google [4 Certification Exam(s) ]
    GuidanceSoftware [2 Certification Exam(s) ]
    H3C [1 Certification Exam(s) ]
    HDI [9 Certification Exam(s) ]
    Healthcare [3 Certification Exam(s) ]
    HIPAA [2 Certification Exam(s) ]
    Hitachi [30 Certification Exam(s) ]
    Hortonworks [4 Certification Exam(s) ]
    Hospitality [2 Certification Exam(s) ]
    HP [746 Certification Exam(s) ]
    HR [4 Certification Exam(s) ]
    HRCI [1 Certification Exam(s) ]
    Huawei [21 Certification Exam(s) ]
    Hyperion [10 Certification Exam(s) ]
    IAAP [1 Certification Exam(s) ]
    IAHCSMM [1 Certification Exam(s) ]
    IBM [1530 Certification Exam(s) ]
    IBQH [1 Certification Exam(s) ]
    ICAI [1 Certification Exam(s) ]
    ICDL [6 Certification Exam(s) ]
    IEEE [1 Certification Exam(s) ]
    IELTS [1 Certification Exam(s) ]
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    IIA [3 Certification Exam(s) ]
    IIBA [2 Certification Exam(s) ]
    IISFA [1 Certification Exam(s) ]
    Intel [2 Certification Exam(s) ]
    IQN [1 Certification Exam(s) ]
    IRS [1 Certification Exam(s) ]
    ISA [1 Certification Exam(s) ]
    ISACA [4 Certification Exam(s) ]
    ISC2 [6 Certification Exam(s) ]
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    Juniper [63 Certification Exam(s) ]
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    McAfee [8 Certification Exam(s) ]
    McData [3 Certification Exam(s) ]
    Medical [69 Certification Exam(s) ]
    Microsoft [368 Certification Exam(s) ]
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    Military [1 Certification Exam(s) ]
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    NCLEX [2 Certification Exam(s) ]
    Network-General [12 Certification Exam(s) ]
    NetworkAppliance [36 Certification Exam(s) ]
    NI [1 Certification Exam(s) ]
    NIELIT [1 Certification Exam(s) ]
    Nokia [6 Certification Exam(s) ]
    Nortel [130 Certification Exam(s) ]
    Novell [37 Certification Exam(s) ]
    OMG [10 Certification Exam(s) ]
    Oracle [269 Certification Exam(s) ]
    P&C [2 Certification Exam(s) ]
    Palo-Alto [4 Certification Exam(s) ]
    PARCC [1 Certification Exam(s) ]
    PayPal [1 Certification Exam(s) ]
    Pegasystems [11 Certification Exam(s) ]
    PEOPLECERT [4 Certification Exam(s) ]
    PMI [15 Certification Exam(s) ]
    Polycom [2 Certification Exam(s) ]
    PostgreSQL-CE [1 Certification Exam(s) ]
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    PsychCorp [1 Certification Exam(s) ]
    PTCB [2 Certification Exam(s) ]
    QAI [1 Certification Exam(s) ]
    QlikView [1 Certification Exam(s) ]
    Quality-Assurance [7 Certification Exam(s) ]
    RACC [1 Certification Exam(s) ]
    Real-Estate [1 Certification Exam(s) ]
    RedHat [8 Certification Exam(s) ]
    RES [5 Certification Exam(s) ]
    Riverbed [8 Certification Exam(s) ]
    RSA [15 Certification Exam(s) ]
    Sair [8 Certification Exam(s) ]
    Salesforce [5 Certification Exam(s) ]
    SANS [1 Certification Exam(s) ]
    SAP [98 Certification Exam(s) ]
    SASInstitute [15 Certification Exam(s) ]
    SAT [1 Certification Exam(s) ]
    SCO [10 Certification Exam(s) ]
    SCP [6 Certification Exam(s) ]
    SDI [3 Certification Exam(s) ]
    See-Beyond [1 Certification Exam(s) ]
    Siemens [1 Certification Exam(s) ]
    Snia [7 Certification Exam(s) ]
    SOA [15 Certification Exam(s) ]
    Social-Work-Board [4 Certification Exam(s) ]
    SpringSource [1 Certification Exam(s) ]
    SUN [63 Certification Exam(s) ]
    SUSE [1 Certification Exam(s) ]
    Sybase [17 Certification Exam(s) ]
    Symantec [134 Certification Exam(s) ]
    Teacher-Certification [4 Certification Exam(s) ]
    The-Open-Group [8 Certification Exam(s) ]
    TIA [3 Certification Exam(s) ]
    Tibco [18 Certification Exam(s) ]
    Trainers [3 Certification Exam(s) ]
    Trend [1 Certification Exam(s) ]
    TruSecure [1 Certification Exam(s) ]
    USMLE [1 Certification Exam(s) ]
    VCE [6 Certification Exam(s) ]
    Veeam [2 Certification Exam(s) ]
    Veritas [33 Certification Exam(s) ]
    Vmware [58 Certification Exam(s) ]
    Wonderlic [2 Certification Exam(s) ]
    Worldatwork [2 Certification Exam(s) ]
    XML-Master [3 Certification Exam(s) ]
    Zend [6 Certification Exam(s) ]





    References :


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